Shop Talk
Metro Pcs Store Reps/ Care Reps
I don't know what type of training your recieveing but your all idiots.
Asurion can not track phones, we do not a have a gps system with the phone number, we do not have access to the billing acct to suspend your line, change the mobile number, or to accept payments for the billing acct.
Please stop calling in getting ACTING upset because the cx has to complete a claim affidavit, and don't lie and say you've nevere had a customer that has had to do one when your the same rep I spoke with yesterday about assisting a cx with her claim affidavit.
Your all idiots. 😡
Asurion can not track phones, we do not a have a gps system with the phone number, we do not have access to the billing acct to suspend your line, change the mobile number, or to accept payments for the billing acct.
Please stop calling in getting ACTING upset because the cx has to complete a claim affidavit, and don't lie and say you've nevere had a customer that has had to do one when your the same rep I spoke with yesterday about assisting a cx with her claim affidavit.
Your all idiots. 😡
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rebel86 said:
I don't know what type of training your recieveing but your all idiots.
Your all idiots. 😡
I love it 🙂
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LOL, well excuse my spelling I was rushing before I got another call. Thanks for noticing. 🤣 🤣 🤣
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And stop telling the customers to call Asurion to see if they have insurance on the acct, You have access to their acct so you tell them instead of them waisting our time.
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rebel86 said:
Asurion can not track phones 😡
Sprint told us Asurion can sometimes track phones. If they are on and in a service area etc. We have been told to tell customers this too. Is this BS?
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Agreed with this. They CAN track it if the GPS is turned on, the phone isn't turned off/dead and is unrestricted. (The last one from an actual Asurion agent who called and asked me to please remove the restriction.)
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We CAN TRY.. but is not guaranteed... I receive call from customers calling just to track the phone.. not possible unless he start a claim... and if pass 3 days of loss, is simply not possible...only 1% of customers calling can might have this service available...
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Good to know and thanks for clarifying! I will be sure to tell my customers that if they ask those questions.
Or, you know, educate them anyways or not bring it up if it's been missing for longer than about 48 hours.
Or, you know, educate them anyways or not bring it up if it's been missing for longer than about 48 hours.
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You must have more access then some of us in other locations. In Houston, we don't have access to track it unless its the phone were sending as a replacement. Other then that no.
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Yes it is! We don't have access to their acct or anything like that. So the gps tracking isn't something we can do.
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wrong wit u....dont u know people know who u are....just chill out cus you are goin to cause the restiction of ps....just calm down yo
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