Shop Talk
Foreign Customers
C: Do I have to sign contract?
Me: Yes
C: What if I have my own equipment?
Me: Yes
C: OK Lotus Elite, HTC EVO, Blackberry 9650...
Me: So what is your question?
C: Lotus Elite, HTC EVO, Blackberry 9650...
Me: Sir I don't understand if you are asking a question or want to know about the phones I need you to tell me what you need!
C: Your being very disrespectful you are in customer service you should be able to understand what I am saying..
Me: I'm not being disrespectful I just don't understand what you are asking. Did you want to know about the phones? Did you want me to compare them for you? I don't understand what you are aski...
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Of course, our English speakers get transferred to Pakistan or Phillipines.
I'm really suprised that we don't have dedicated reps for :
1. Chinese
2. Indian
3. Phillipino
4. New Yorkers(called the "I want all the info and I don't want to pay anything" plan
5. Ebonics
deepc said:
Actually, the New York customers have an extra special level of arrogance and rudeness taht deserves their own language line, preferably staffed by other New York reps who are authorized to be as rude as they want.
Actually this is a brilliant idea. I would sign up to work in this department. Even better threaten, 'sir calm down or I will transfer you to the New York line' 🤣
I â™Â¥ it!
Lets get the ball rolling on this one! ;)
2. It's almost as bad as Spanish speaking customers... if not worse.
3. They sound just like any other islander and my dad is an islander, so I don't really have a problem with it... but I could see where people who don't know would. Even their "learning English" is easier to understand than most. LOL. My dad used to say "off the light." Really? How could you not know what that means?
4. See https://www.phonescoop.com/forums/forum.php?f m=m&ff=17&fi=2465389
5. I really hate talking to black people over the phone. Because digital voice just skews un-enunciated words even more. I usually have to say "I'M SORRY?" like thre...
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