Shop Talk
Stupid customer of the day
and
the I have to repeat myself customers.
me: 'This price is with 2 yr agreement'
cust: 'so your saying that I need to sign a 2 yr agreement?' or 'how long is the contract?'
She says she can't make it into the store so how is she going to call customer care when she has no phone.
Me: How are you talking to me right now?
Her: On my house phone.
Me: Well there you go.
Her: Oh yeah. I guess I call then.
Seriously?????
🙄
Anyone else have someone who can make this lady appear intelligent?
Me- What's wrong with it?
Cus- It won't power on all the way.
Me- Okay. I see your still under buyer's remorse so this device can definately be exchanged. Do you have your original packaging and receipt?
Cus- I don't have all that. I don't even think I have the receipt at all. I aint got no gas to be driving all around, you a corporate t-mobile. You need to exchange this phone.
Me- First off, we aren't supposed to do an exchange for a device you bought at another store. Although I can bypass this for you, I'm unable to comply with your demand without having any of the original paperwork or packaging.
Cus- This is some bullsh!t. You better exchange this phone or else. I ca...
(continues)
Customer dropped phone in water and needs to talk to you to have phone reset."
"Customer is asking for sup"
" customer has no service where she is so we changed her number to an area of perfect service and she still can not make/ receive calls"
" I know there is many towers down at this time but the customer insists we put her on one so here she is"
😳 welcome to a day in tech
Cust: I sent back my phone for a replacement phone and I want to know where it is.
Me: Can I get your phone #
cust: I don't know it
Me: How long have you had service with us?
cust: about 1 year
Me: Do you have an order #?
Cust: no
Me: Could I get your ssn?
Cust: I'm not sure what it is. Can you wait a few minutes
Me(looking for some type of sharp instrument to slash my wrists with)
Grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr
"you have a couple heading your way who's obviously trying to use a fake soc, have fun!"
Sure enough the couple shows up, they both run "Nancy" and I send them packing, but not before sending the Sprint guy up the hall a message:
"you have a couple heading your way who's obviously trying to use a fake soc, have fun!"
I got a reply a couple of minutes later,
"got em, shipping them over to Verizon"
I love this mall. 😁