im so sick of customers callin in for a credit of 0.05-0.25 cents 🙄
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AvayaJun 8, 2010, 12:54 PM
" one one coco full basket" 😉
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AvayaJun 9, 2010, 4:14 PM
why you laughed?
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Just give it to them. Even I do that, and I am a discretionary credit nazi... If it's under $0.90, it's not worth the trouble.
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were not even aloud to give any type of credit unless its a invalid charge but i did it any way because its petty to argue about 0.20 🙄 .
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pffftttt...you have a credit limit of $250.00 per call for a reason..mwahaha
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you do but we dont. our limit at 1 point and time was 150.00 but now its 75.00 and absolutely no courtesy credits or you will be written up.
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Ooh, sounds like we work for the same company! 🤤
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🤣 i work for a 3rd party vendor called alorica that does sprint customer care.
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ha, i would love to be able to tell the custy NO all the time...where do you work & when can i sign up? 😁
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alorica in kansas doing sprint cc. it sounds good but we get no ir's for it and then we get in trouble for it and could be fired for it 😡
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Heh, they will tell us that the 'No's won't get us fired if they are for following company policy, but they will not give us back pay that is lost as a result of following policy. 😡
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im guessing that you get a deduction in pay for no ir's? its not like that here. we get a flat rate of pay and a chance for bonuses but its best to just not to count on it 🙄
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ah no, i wish our center was like that...i work 3rd party for at&t. policy around here is to roll over & dance for every custy that comes through the queue
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It seems that the claims of Sprint about the number of credits provided by their reps may be disingenuous...
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i guess its the same way here but i do know that alot of customers end up at the spanish department 🤣
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I once had a customer state that she was going to cancel her acct because I would not waive a valid $11 late fee. I informed her that she would be paying her final bill along with a $200 ETF for *each* line if she chose to do so, and she accepted.
😕
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ive gotten that before. thats customers trying to stand up for their pride 🙄. there pride is worth 189.00 for a etf. smh. people are just dumb.
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$11 late fee? holy wow 😳
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She had quite a hefty bill.
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