Shop Talk
What type of calls do you hate the most?
Bill related calls...especially with someone who for all intents and purposes sounds mentally challenged when it comes to financial matters. How difficult can it be to understand a prorated bill. Look at the feature dates on your bill you moron!
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calls where the customer feels entitled to everything. they suck 😡 . i'd rather listen to customers rant about how much they hate the company. most of the time, they will hang up on me when they're done, or i can transfer them to retention. 😁
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The high overage calls, either voice, messaging, or data, where they've got a ton of overages, but when you offer to fix it for them with a 10.00 data plan, upping their voice plan, etc, and backdating it to wipe out the charges, they tell you it was only a one time thing and they'll just pay the 400.00 in messaging charges that their niece wracked up on their phone. 😡
Just a one time thing....right....until the next time it happens. And the next, and the next, and the next...... 👿
Just a one time thing....right....until the next time it happens. And the next, and the next, and the next...... 👿
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If you're gonna waste that kind of money on a regular basis, let me give you my address and you just write a check to me. I could clearly use the money a lot more than you could. 😁
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I agree with you there Pixie... How much plainer could a re rate to unlimited messaging be if I'm gonna be removing 2000.00 of msg charges? *mutter mutter groan gripe complain*
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rude retailer calls..i mean not all of em are rude but a good majority are.
so i end the call with (no matter how they rude they are) thanx for callin & have a good shift..do i get, hey thanx..you have a good one too? nooooooooo...its just
*click*
so i end the call with (no matter how they rude they are) thanx for callin & have a good shift..do i get, hey thanx..you have a good one too? nooooooooo...its just
*click*
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"yeah, this is gerry, i'm an indirect dealer, i--"
"is there a customer present i can speak to?"
"um...no, but--"
"i'll need you to call your sales support line."
*click*
best calls ever.
"is there a customer present i can speak to?"
"um...no, but--"
"i'll need you to call your sales support line."
*click*
best calls ever.
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Calls from slow customer who don't understand how to file an insurance claim and ask you 50 million questions about the information that you just gave to them, and then complain when you tell them they have to pay a deductable.... TO ALL RETAILERS: PLS INFORM CUSTOMER THAT WHEN THEY ADD INSURANCE TO THEIR ACCT AND THEY HAVE TO FILE A CLAIM THEY WILL HAVE TO PAY A DEDUCTABLE!! Nothing in life is free no matter how loud you yell or how much you cry.
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in response to the customer that say that, i know as a sprint consumer and rep, i just received a large postcard in the mail shortly after added TEP to my blackberrys that showed all the info on it, adv on the deductible etc, etc. so with sprint customers that have subscribed recently at least, they have no excuse.
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Well I don't deal with Sprint, I deal with Metro Pcs, and alot of those customers are a little remedial.
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Apparently you've never spoken to some of they sprint customer's a lot of them are remedial, I don't mean a little. 🤣
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Fraud calls. You know, the ones where it had to be fraud or someone hacked their phone.
"Yes sir, someone hacked into your phone and followed you around the city to use your signal to make free calls to the Caribbean. Why you ask, oh that's because they hate you and really wanted you to talk to me all day about it"
"Yes sir, someone hacked into your phone and followed you around the city to use your signal to make free calls to the Caribbean. Why you ask, oh that's because they hate you and really wanted you to talk to me all day about it"
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Anyone that can't understand the word requirement when it comes to smart phones or quick messaging phones.
People that sound like they're eating fried chicken or something while talking to me.
A 96 year old couple talking to me on speakerphone, both sitting on the opposite sides of the room while trying to upgrade 2 phones to a balck berry because it looked pretty on some magazine sent to them.
Anyone on speakerphone.
Someone calling from their car with the windows down.
Kids.
Old people.
People in between the category of kid and old people.
People that sound like they're eating fried chicken or something while talking to me.
A 96 year old couple talking to me on speakerphone, both sitting on the opposite sides of the room while trying to upgrade 2 phones to a balck berry because it looked pretty on some magazine sent to them.
Anyone on speakerphone.
Someone calling from their car with the windows down.
Kids.
Old people.
People in between the category of kid and old people.
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people who scream at their kids in the background. "I AM ON THE PHONE!!! BE QUIET AND STOP HITTING YOUR BROTHER!"
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When they want to ask a question but never say the question and expect an answer?
... and as said before all of them
... and as said before all of them
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Just had another one. People that ask what itunes is, and how to set it up for there iphone?
That is retarded!
That is retarded!
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Calls that can't be resolved. There is nothing worse than having to tell a customer that their issue truly cannot be fixed. They're either angry about it, which makes me frustrated, or they're really sad, which is a lot worse.
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wow...sound like you work for a center that has pay per call with IR affecting per call value and maybe Transfers affecting bracket as well. 👀
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general paranoia.....I hear it a lot. You happen to work near a river in Oregon or near the coast?
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My CSAT certainly impacts my pay, and so does my handle time. As you may imagine, an issue with no resolution does tend to run up handle time.
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