Shop Talk
2 stupid calls back 2 back.
Cust: my phone cant make or receive calls so I want you guys to fix it for me.
me: ok sure no prob, do you have the device available with you?
Cust: no.
Me: .....................
2nd Call
Cust: I want to get a new phone and order over the phone.
Me: sure ill be more than happy to assist you.
Which phone would you like?
Cust: IDK
Me: ...........have you seen any of our phones???
Cust: No.
Me: .............