Shop Talk
WoW: 18k Verizon bill...
With all the talk, in another thread, about a 4k Verizon bill, this is crazy.
What do you VZW reps (or other carrier reps who have seen the same thing on "your" carrier) have to say about something like this?
Customer had plenty of time to take action as it was happening and never did anything about it.
And I don't believe the kid a bit. I've seen many kids lie straight to their parents when asked if they used the internet. No mommy I've never done that?!
Anyway, customer doesn't want to admit responsibility for the bill and would ra...
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Do you verizon reps call people who get giant bills out of nowhere?
I know that if I spend 30/month on my credit card... then I charge 3000 - odds are I'm going to get a call from a good credit card company saying "hey... we noticed something suspicious and wanted to check". I've had that happen before (note: with a *GOOD* CC company)
He was on an older plan, then got switched to a newer plan - and wasn't explained the difference.
As the story explains - how can you justify an 18k bill? I'm all for customer responsibility... but most people won't even contemplate that. He was using the phones the same way they had been. Without issue. Then he upgraded to...
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What happened here seems to be akin to getting "free drinks" from a resteraunt that just recently started charging for extra drinks - they didn't charge for refills before, but now they do - and the waitress didn't say "hey, we now charge for extra drinks".
I'd have issues paying for that bill AND that resteraunt would lose my repeat business.
Change your policy? Fine... you better make sure it's clear that things have changed.
You can't assume two companies have the same policy - 100% True... You also can't assume that return customers know about policy changes.
Nothing in your response in...
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I understand being behind a big bill... signed the papers, your responsible... yeah yeah yeah...
I've paid for bad signatures. I understand "you get what you sign for"
I don't understand why there aren't consumer safeguards in place for this kind of bull____ and why people actually condone this.
Look at Sprint... your bill goes to high - it gets cut... the... f... off. Simple.
BUT
If I sign a paper that says "if anyone on my plan uses data it will cost this much per MB" then I have signed my name to that statement, it's not hard to see where it says that DATA is pointed out in a plan change always.
So YES I agree they should be nice about it and help out, but that's extra brownie points, if you sign up for it then you should be responsbile for what you pay for not "oh my contract means nothing"
As far as the time the kid used it, used it for two weeks into the next cycle, and he never checked usage. Means he had at least four weeks to check.
You know why a credit card company checks? Because if they authorize it and pay it there's a chance they are out the $3,000. They're not looking out for you, they're covering themselves as they should be.
He was probably explained the difference. If not, it was definately in his paperwork. Furthermore, the whole trip of buying ...
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Well, No one can tell this much amount of bill as it is no doubt a huge amount to cover.
Thanks
theofficephone.com
Bryan, now 26, thought his family’s plan included free data downloads. It didn’t, and in August 2006, the St. Germains’ phone bill ballooned to more than 100 times the normal amount.
“You can’t print what my husband said’’ when the bill came, Mary St. Germain said. “He was very shocked.’’
Verizon eventually offered to reduce the bill by half, but Bob St. Germain, 66, a retired marketing professional, said he rejected the offer after consulting with sta...
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WernerCD said:
He said customers are making mistakes because they do not have the time to sort through pages of fine print to understand the terms and conditions of a plan.
Speaks volumes. People who are purchasing a phone, spending hours at times to do so, should stop & read these. Heck, Every once in a while I read the T&C for WoW after patch day...
Seriously folks, I don't get the animosity to customers. Granted, there are things that we don't know here, like whether Verizon offered to waive the charges if they put on the $30.00 data plan.
We can accept that the average person can't just swallow an $18,000 bill, right? So what steps could Verizon (or other companies) do to make sure that some account holder's kid doesn't put up an exorbitant bill like this?
But I definitely agree there is no reason why any phone company wouldn't offer the ability for it's users to get automated notices when they are approaching a certain amount of data on their phone or they are about to run out. But they don't because they are out to make money as has been pointed out elsewhere.
But there's a difference between
A. people being like "so and so cell phone provider can burn in hell because they made me do what I said I would do."
and
B. Verizon isn't being nice. They aren't being nice but they also aren't required to do anything as th...
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The cust is always famous for these words just before they inform you that they're about to steal..."it's the principal".
Werner, I'm just wonderin dude cause you seem to be of that mentality that it's ok to steal...if you use excessive amounts of your electric bill or gas bill? Are you one of those whine bags that calls in & cries about how unfair it is that you should have to pay for somethin you use?
Just curious... 🤣
And I already know what your next dumb question is gonna be & I would never be that stupid 😁
I understand that the contract states the customer will be charged, and that overrage is an incentive to move to higher data packages, but Verizon would be making an insane amount once the bill is paid; several hundred times more than what it actually costs them to provide the service to a customer with the plan.
I'd back something like a $300/month/line cap.
Or I'd support a required data package for the entire family for the next year (3 lines I think) to waive the 18K fee...
I'm not saying the customer isn't responsible.
I'm also not going to agree that the customer should be goat-f'd because Verizon doesn't care enough about him, as a customer, to put some level of protection in.
I don't think Sprint type protections should be forced... but this level of "He signed, so f' him" just amazes me.
Just. Plain. Amazes me.
500 bill? I can understand. Somewhat. 1k? A little bit even then...
But 18k? Seriously?
Something as simple as a text to the main line. EMail. Something. Anything.
Or a cut-off.
Or a message before your call goes thru, like when you get close to a zero balance on some prepaid phones. "This is an announcement tht you're almost out of minutes. Don't be stupid."
Something... Anything.
Won't someone think of the childr... er... customers 🙂