Shop Talk

Best Buy does have some pretty sweet prices:

Example:

Best Buy
HTC Pure - $0.00 after instant rebate
Samsung Jack - $0.99 after instant rebate
Blackberry Bold 2 (9700) - $99.99 after instant rebate


AT&T.com
HTC Pure - $149.99 after $50 mail in rebate
Samsung Jack - $0.00 after $100 mail in rebate
Blackberry Bold 2 (0700) - $99.99 after $100 mail in rebate

So I don't know about you but I would love to open a new line of service and pay nothing then have to pay $200 and wait for a $50 mail in rebate. Sorry stores you lose.

And when the customer comes to me and asks why they have an extra 30 dollar charge on their bill, and i ask "Where did you buy your phone?"..."Best Buy"... ok great, just make a left out of the parking lot and its on your right, have a nice day.

The extra $30 charge is probably the new data plan for their new data phone. However just because you don't get the sale doesn't mean you have any right to treat a customer like crap. You still work for the same company, you just didn't get the sale because of your bad prices.

Explain to me why a customer would want to spend $200 extra on their phone just so you can help them?

Really? I wasn't aware data phones require an extra 30 dollars per month, thanks for enlightening me.

I don't treat customers like crap, I do exactly what customer service call center reps do and send them back to the point of sale. You think just because we work in a store that means we have to help everyone that comes in the door?? Get over yourself buddy, I'm here to make money, not hold the hands of cheap customers while MY sales suffer.

Here's why they should buy from me:

The transaction will be done right the first time; the customer will leave completely satisfied with my business phone number in case of any questions; they will be informed of any and all charges at the point of sale as well as any reoccuring charges on the...
(continues)

You're not worth 200$ but at the same time let them suffer at the hands of best buy/walmart/etc when their account is ****ed up and a 4 line family plan gets sold as seperate 4 lines. They need help? They have to go back to where they got it. The worst is when you talked to them, they buy from best buy, and then expect you to talk to them again as they stand there with their new phone. Yeah sorry only best buy can help you. Dipshits.

but is it true that at best buy not only if a customer drops there plan not only do they have to pay the etf for verizon but also a etf for best buy as well

"what you have just said is one of the most insanely idiotic things I have ever heard. At no point in your rambling, incoherent response were you even close to anything that could be considered a rational thought. Everyone in this room is now dumber for having listened to it. I award you no points, and may God have mercy on your soul."

That Miss Veronica Vaughn is one hot piece of arse! I should know

How bout you sideburns, you want some milk?

I rate your performance a 10/10.
Brilliant.

Because some of us can not give credits!!! Take yourself out of your narrow minded lil world and think for a minute.. 🙄

Sure it does. You just don't see it. Once a certain amount of damage is done to a brand by the customers getting what they think they need instead of what they really need, Verizon won't have a use for so many customer care reps because there won't be enough customers to support the need.

You, sir, are ignorant!!!! Do you have a clue how many issues we solve in the store before ever even picking up a phone to call someone like you? Shut up and do your job!!! If you don't like it....QUIT!!!