Shop Talk
Attention customers who think you are above everyone
just because you are a lawyer or doctor, and think you have the right to belittle CSRs, KNOCK IT OFF!!!!! 👿
you are NOT above ANYONE!!
you better be glad i want my job, or else i'd probably screw up your account BIGTIME! 😈
you are NOT above ANYONE!!
you better be glad i want my job, or else i'd probably screw up your account BIGTIME! 😈
...
Actually they are above you.
Not because they are a doctor, or a lawyer but because they are a customer.
Without that doctor being a paying customer and the countless of other customers paying their bill you would be without a job. So I am sorry to report they are above you.
Not because they are a doctor, or a lawyer but because they are a customer.
Without that doctor being a paying customer and the countless of other customers paying their bill you would be without a job. So I am sorry to report they are above you.
...
In order for it to be a proper burn wouldn't I have to take offense to it? I personally hate both my Mother and Father's guts.
Enjoy.
Enjoy.
...
Here's the issue though. Them being a customer does not mean:
-they know more about how their plan works than the rep does.
-They know more about company policy and procedure than the rep does
-they have the right to belittle a CSR
-they can Demand everything under the sun for free.
That's the issue. Yes, customers are important, but I don't walk into a doctor's office and treat them like dirt because "without me paying to see you, you wouldn't have a job." Nor do I tell them how to do their job because "it's my body, and I went online to freemedicaladvice. cn and they said this, so you telling me anything differently means you're trying to rip me off."
That's the breakdown. They expect respect at their jobs, and they expect...
(continues)
-they know more about how their plan works than the rep does.
-They know more about company policy and procedure than the rep does
-they have the right to belittle a CSR
-they can Demand everything under the sun for free.
That's the issue. Yes, customers are important, but I don't walk into a doctor's office and treat them like dirt because "without me paying to see you, you wouldn't have a job." Nor do I tell them how to do their job because "it's my body, and I went online to freemedicaladvice. cn and they said this, so you telling me anything differently means you're trying to rip me off."
That's the breakdown. They expect respect at their jobs, and they expect...
(continues)
...
The difference is the customer you are describing is an absolute d-bag. And some people act like that. Can we have an attitude with that customer and treat them like crap right back? Nope.
You don't walk into a doctor's office and belittle the doctor...but you could.
You don't walk into a doctor's office and belittle the doctor...but you could.
...
No I couldn't because I would be told to leave, and escorted by security if need be. at the very least, he would refuse to see me.
If a phone salesman tells a customer to leave, they are always questioned about it by their superiors, and the impact on their community reputation is much greater.
Also, that customer can call and complain to tmobile/verizon/att/whatever and the corp could come down on the salesperson since they ALWAYS take the customer's side.
If a doctor refuses service to a dbag=1 lost customer (and maybe his friends)
If a sales rep refuses service to a dbag=many lost customers, possible lost job, people assume he was in the wrong.
Also, the number of dbags in phone stores is a lot higher than the number of db...
(continues)
If a phone salesman tells a customer to leave, they are always questioned about it by their superiors, and the impact on their community reputation is much greater.
Also, that customer can call and complain to tmobile/verizon/att/whatever and the corp could come down on the salesperson since they ALWAYS take the customer's side.
If a doctor refuses service to a dbag=1 lost customer (and maybe his friends)
If a sales rep refuses service to a dbag=many lost customers, possible lost job, people assume he was in the wrong.
Also, the number of dbags in phone stores is a lot higher than the number of db...
(continues)
...
Physicians dismiss patients all the time. You'd be amazed how many people treat them just like they treat cell phone reps. Some people are just idiots, no matter who they're speaking with.
For what it is worth, I treat my doctor like dirt. But, he's been a good friend since 3rd grade and I know for a fact he deserves it.
For what it is worth, I treat my doctor like dirt. But, he's been a good friend since 3rd grade and I know for a fact he deserves it.
...
The main problem with your argument (or link to someone else's point) is that the customer can not be fired for treating you like crap. You however can be fired for treaitng the customer like crap. If you want to keep your job you have to have respect for someone even if they are cursing you out for not giving them a free phone.
...
the main problem with your argument is that you failed to realize that my post was a rant, not an actual conversation that went on with a customer. you also failed to realize that every person who works in customer service already knows that they can be fired for treating customers like crap, which is why we smile, and continue to be respectful, even though it is not returned.
we do this when we are dealing with customers. last time i checked, there was no rule that said we cannot bad mouth customers on a forum.
we do this when we are dealing with customers. last time i checked, there was no rule that said we cannot bad mouth customers on a forum.
...
That is not correct. There was a man who would come into the mall and constantly harass the girls i work with. He had service with us, but my manager finally got fed up and "fired" him. Told the guy never to come back.
My job description does not include "verbal punching bag". No way in hell would I get fired if a customer came to me screaming and cursing and I asked him/ her to leave. My job requires me to be a professional, I mean, I can't scream and curse back at him.
So either: A. you enjoy playing devil's advocate in these types of situations. B. You've never had a customer scream and curse at you. or C. You're just afraid of your boss.
My job description does not include "verbal punching bag". No way in hell would I get fired if a customer came to me screaming and cursing and I asked him/ her to leave. My job requires me to be a professional, I mean, I can't scream and curse back at him.
So either: A. you enjoy playing devil's advocate in these types of situations. B. You've never had a customer scream and curse at you. or C. You're just afraid of your boss.
...
I have been screamed at by plenty of customers but instead of fueling their rage I like to de-esculate the situation and possibly win the customer over.
You can ask the customer to leave but what if they so say no, then what?
You can't raise your voice, use foul language or hit them so you are up a creek.
Sadly in the customer service field one asset of your postition is a verbal punching bag. Sucks but its true.
You can ask the customer to leave but what if they so say no, then what?
You can't raise your voice, use foul language or hit them so you are up a creek.
Sadly in the customer service field one asset of your postition is a verbal punching bag. Sucks but its true.
...
if they say no, you call the police/mall security.
If they hit you, you can hit them back. You can also raise your voice if they are causing a disturbance.
At my old store, we had a sign right behind the register that said we reserved the right to refuse service.
If they hit you, you can hit them back. You can also raise your voice if they are causing a disturbance.
At my old store, we had a sign right behind the register that said we reserved the right to refuse service.
...
Just because you are in customer service and/or retail dose not mean you have a target on your back. You can call security. Wait on the next person. You can do a lot, but you must refrain from stooping to their level. Because, really, who is in charge??
...
Yeah, you never stoop to their level.
I found that, at least at my old store, by standing up to some of the customers, you earned their respect.
I found that, at least at my old store, by standing up to some of the customers, you earned their respect.
...
Old School Bob
(episodes 1 and 2 are lost to the ages)
Episode 3 - "Bob and the Mechanic" or "Bob Goes to Hell"
https://www.phonescoop.com/forums/forum.php?fm=m&ff=1 » ... »
Episode 4 - "Bob's Daughter"
https://www.phonescoop.com/forums/forum.php?fm=m&ff=1 » ... »
Episode 5 - BOB! The Music Video
https://www.phonescoop.com/forums/forum.php?fm=m&ff=1 » ... »
New School (aka, The Legend Continues)
Bob goes to the Computer Store
https://www.phonescoop.com/forums/forum.php?fm=m&ff=1 » ... »
Bob Gets Abducted
https://www.phonescoop.com/forums/forum.php?fm=m&ff=1 » ... »
Bob - The Lost Episode
https://www.phonescoop.com/forums/forum.php?fm=m&ff=1 » ... »
Bob visits the Post Office
https://www.phonescoop.com/fo »...
(continues)
(episodes 1 and 2 are lost to the ages)
Episode 3 - "Bob and the Mechanic" or "Bob Goes to Hell"
https://www.phonescoop.com/forums/forum.php?fm=m&ff=1 » ... »
Episode 4 - "Bob's Daughter"
https://www.phonescoop.com/forums/forum.php?fm=m&ff=1 » ... »
Episode 5 - BOB! The Music Video
https://www.phonescoop.com/forums/forum.php?fm=m&ff=1 » ... »
New School (aka, The Legend Continues)
Bob goes to the Computer Store
https://www.phonescoop.com/forums/forum.php?fm=m&ff=1 » ... »
Bob Gets Abducted
https://www.phonescoop.com/forums/forum.php?fm=m&ff=1 » ... »
Bob - The Lost Episode
https://www.phonescoop.com/forums/forum.php?fm=m&ff=1 » ... »
Bob visits the Post Office
https://www.phonescoop.com/fo »...
(continues)
...
Sigh, here we go again. time to break out the gerbers for some people.
And I also work in a call center too. Apparently my benefits and pay are alot better than yours so I don't feel compelled to whine that someone actually inconvenienced me by guess what, expecting me to do my job.
I'll think of you when I climb into my bmw for the ride to work tomorrow.
And I also work in a call center too. Apparently my benefits and pay are alot better than yours so I don't feel compelled to whine that someone actually inconvenienced me by guess what, expecting me to do my job.
I'll think of you when I climb into my bmw for the ride to work tomorrow.
...
Sorry to say but the people who pay your checks are these people and your boss. Who I am sure will not let you hang up on them.
...
someone that makes 20 times your salary and gets to take very nice vacations and go home to a large home is very much above you
there are people above you. people above me. so on and so forth
be glad they are paying your salary
there are people above you. people above me. so on and so forth
be glad they are paying your salary
...
Murphy said:
be glad they are paying your salary
this line really gets to me. you know this goes both ways right? we pay their salary and blah blah. but this kind of thinking is idiotic....point from the OP was you dont have to be a douche because you make money. apparently you are one to be a douche.
...
the last part is a loosely made point
I dont act like a douche around people that make less money than myself but the notion that someone is not better than someone else is a stupid one. our lives are measured by only a few things and income is a major yardstick in the equation
I dont act like a douche around people that make less money than myself but the notion that someone is not better than someone else is a stupid one. our lives are measured by only a few things and income is a major yardstick in the equation
...
then the world you live in is way different from mine and the people around me. i have friends from many different incomes/credit scores. i guess the place where i live we all gauge each other by the character of the person....and not money.
...
i think its sad that you believe the major factor that makes someone "above" someone else is money. I measure people by their personalities and how they treat other people regardless how much money they make.
...
I find that hard to believe. I wish it wasn't such a materialistic world where we were not judged by the money we make, the kind of car we drive or the clothes that we wear, but it is.
I have read on this forum enough posts of people making fun of their customer's lack of education (not just ignorance) and know that there are many more on here that sees someone in shabby clothes or driving a car that smokes with plastic for a rear window, or holding a "WILL WORK FOR FOOD" sign, and passes judgement. Good, bad or ugly, its human nature.
We just always hate it when someone passes the same judgement down on us.
I have read on this forum enough posts of people making fun of their customer's lack of education (not just ignorance) and know that there are many more on here that sees someone in shabby clothes or driving a car that smokes with plastic for a rear window, or holding a "WILL WORK FOR FOOD" sign, and passes judgement. Good, bad or ugly, its human nature.
We just always hate it when someone passes the same judgement down on us.
...
Im not condoning treating people poorly just because you make more than they do. Im stating that you are and should be judged by how much money you make. the more you make the better. money allows you to have a better life
again your income is a major factor in how good of a person
good as in quality not how nice a person is
again your income is a major factor in how good of a person
good as in quality not how nice a person is
...
so you think bernie madoff (however its spelt), britney spears, hitler, cheating stock brokers, and a million other people are quality human beings because they made millions?
Your logic is bulletproof
Your logic is bulletproof
...
there are always exceptions. when speaking in generalities I do believe a doctor is "better" than a short order cook
...
wow. i barely put a dent in a GOOD resident tenured doctor's salary and i feel fine. i have a great home, the car i want, and usually buy what i want. couldnt ask for more. you sir are probably the reason for this thread.
...
I treat all people with respect. I hate when people are arrogant about their money. I make a good wage but I dont have a sense of entitlement because of it
...
your logic says you do have a sense of entitlement. your probably make more than i do...which means you are "better" than me. amiright?
...
The guy is an anonymous avid poster on phonescoop.com with some irish bombing movie for a gavatar... how much do you think he really makes?
...
this guy also is using a sn that his girlfriend started because his got banned. this guy also owns his own business and works in the industry
so the answer is a lot...he makes a lot of money. im not bill gates but im fine with money
so the answer is a lot...he makes a lot of money. im not bill gates but im fine with money
...
gldnhrtrblfst said:
so you think bernie madoff (however its spelt), britney spears, hitler, cheating stock brokers, and a million other people are quality human beings because they made millions?
Your logic is bulletproof
Lol you had to throw hitler in the mix. 🤣
I'm not sure anyone knew what a million dollars was back in the 1940's 🤤
...
I was wondering the same thing but after I read the word "spelt" his stock fell through the floor
...
They may be better than you, to you, but for me I spit in their face. Their socioeconomic statuses do not impact my life.
...
This post was started by a spoil brat, one who THINKS someone thinks theyre higher than her because of their profession. And you know what, because of their profession, their cell phone is more important to them. Her job is customer service, not being a whiny little troll on phonescoop.
Instead of threatening malice on their accounts which IS AGAINST FEDERAL LAW, company policies, and probably violates a couple state and municipal laws as well, MAYBE she should grow the hell up and act like her job is in customer service.
Because you know what, if theyre doing their job, whatever job that may be, theyre already a better person than her because she refuses to do hers.
Instead of threatening malice on their accounts which IS AGAINST FEDERAL LAW, company policies, and probably violates a couple state and municipal laws as well, MAYBE she should grow the hell up and act like her job is in customer service.
Because you know what, if theyre doing their job, whatever job that may be, theyre already a better person than her because she refuses to do hers.
...
He's just trolling you. Nobody gives a **** if someone is a doctor or lawyer after 30 days. Lollerskates. 🤣
...
correct. I mean her screen name should tell you that. and she is on wic for gods sake
...
typical poor person responding
they are better than you. their children have better opportunities than yours and they advance the human race higher than you do
they are better than you. their children have better opportunities than yours and they advance the human race higher than you do
...
Murphy said:
they advance the human race higher than you do
lawyers and doctors advance the human race? they're not even in the upper socioeconomic brackets lawlz
...
josue said:
at least they dont end their sentences with lawlz
ROTFLMMAOABMITF!!! lollerkopter...
...
go around your call center or whatever and ask how many people have doctors as parents
I bet you get 0 as a total. successful people usually have successful children
I bet you get 0 as a total. successful people usually have successful children
...
Speaking from a consumer level more middle class, lower middle class, and lower etc people buy cell phones than the rich. Your entire argument of this guys job depending on higher upper middle class positions is incorrect. Furthermore he shouldn't have to lose his job to appease a tiny fraction of his actual customer base.
...
OP: *Rant*
Replys: Do your job, you're in customer service, grow up, cell phones are like cars, i think we work in the same place.
Replys: Do your job, you're in customer service, grow up, cell phones are like cars, i think we work in the same place.
...
wizardofCroz said:
OP: *Rant*
Replys: Youre so right, i hate those people too, theyre so stupid, where did the bad man touch you? youre such a strong hero i wish i was like you.
Fixed.
other 1%: Grow up and do your job.
...
wizardofCroz said:
cell phones are like cars,
**** I HATE THAT!!! They are NOT like cars. New cars cost on average 20 grand or up. How is that like a 300 dollar phone or an ETF? ****ty sale people.
...
