I hate this question.... i hate having to ask it on every call. I don't mind assisting the customer with their issues, i just really.... loath... when they say things like, How bout a million dollars lol!, or you can pay my bill!, how bout a credit LOL!
....
no... just no.
...
thats why i roll like this
isthereanythingelseicancoverwhileihaveyouonth ephone?GOODasalwaysweappreciateyourbusinesswi th ๐ณ haveagreatday
...
That's when you do the obvious fake laugh. They know it's a fake laugh and then they realize that you have heard that line before and now they feel like a douche ๐
...
I ask for coffee....you call center people always say no, what gives? ๐คจ
...
Such an open question, close it up.
Is there anything else I can do for you, on this account for today?
Keep there mind from wandering and make it specific. Notice the 'for' before today, its improper english, and will make them stumble in their thought process. They will default to 'no' because they just don't get the question and they want to get off the phone.
You made it your own so you feel better, but you still said what management wants so your good if they pull the call for any reason.
...
WebbNov 4, 2009, 2:08 PM
Once upon a time, our bosses gave us several scripted closings we had to do. One of them had the line, "Have I satisfied all of your needs today?"
One of my MALE co-workers (a big, goofy guy named George) took to using that one on EVERY call, cheerfully, exuberantly, and utterly disconcertingly.
He also once worked 11 loyalty statements into a single call. It was a 2 minute call for a payment.
...
I mark 100's and 50's with a currency marker, and they spout this gem:
Custy- "Oh, they're good...I just made them this morning ๐คฃ "
HotPocket - ๐คจ
Custy - ๐
Hotpocket - ๐คจ
Custy - ๐คญ
...
The smilies make this story like 100x better.
...
Agree on the smiley's making it perfection.
I've pissed off customers by telling them "it turns brown when its fake but the bank will exchange it for a real one. Then come back."
Of course I'm joking and its just as dumb as what they said but it makes them mad. I win ๐
...