Shop Talk
It's been a few months so far, here's what I hate about customers.
I work at (insert outsourcer here) for Sprint billing (Nextel too I guess). I've worked at Verizon Wireless, T-Mobile and AT&T... again, all for outsourcers, lucky me. Also some good jobs inbetween, grand total of time I've been in call center environments is well over 6 years.
But since I can access this site at work I thought I'd share some of my Customer Greatest Hits.
* "I'VE BEEN A CUSTOMER FOR 10 YEARS! I DEMAND BETTER SERVICE!" - Ever notice when they get pissed, it's rarely ever anything but 10 years? Not 11, not 9, not 17, not 4... just 10. I've even once cut a customer off and said "Let me guess, 10 years?" Even when their account says it was instated in 2004... and they weren't migrated. If anyone here ever has to call in ...
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But since I can access this site at work I thought I'd share some of my Customer Greatest Hits.
* "I'VE BEEN A CUSTOMER FOR 10 YEARS! I DEMAND BETTER SERVICE!" - Ever notice when they get pissed, it's rarely ever anything but 10 years? Not 11, not 9, not 17, not 4... just 10. I've even once cut a customer off and said "Let me guess, 10 years?" Even when their account says it was instated in 2004... and they weren't migrated. If anyone here ever has to call in ...
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Thanks for the laugh. You so remind me of my friend when she worked here. 🤣
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Glad you liked it. I'll have more about the systems and management soon 🙂
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You should be, it is no picnic. And the sad thing is most of those are not funny BECAUSE they are true...
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I work in wholesale so I get my own kind of situations. I deal with the owners and workers of the store and trust me it is no picnic ESPECIALLY if they want product but owe us money.
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Just got off a call with a guy who used 9 years. Debunked!!!
Besides, never say customers don't do something, thats when you get that call, and they do....
Besides, never say customers don't do something, thats when you get that call, and they do....
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