Shop Talk
The Case of the Brand New Phone [long but worth it]
OK, check tracking details....OK, signed for by A.Hole. Hmmm...check esn.... and whaddayaknow?!?!
The phone active on the account is the phone we shipped to cx. Advised cx of that and cx grew completely irate. Huffing and puffing yelling how he cannot believe that, that IM lying.
Rep:Sorry sir but we sent you that phone, in fact that is the phone you are using right now..
Cx:That cant be I bought this phone from my roommate yesterday for $30 dollars...
Rep:Excuse me?
Cx:The replacement didnot come yesterday so my roommate sold me this phone he had lying around for $30 & I paid $50 ...
(continues)