Shop Talk
This is what happens when you say "I'll think about it" then come in with an online purchase.
So a guy came in and asked about the magnet. I went over the features of it, the price, how it effects his account on an upgrade, etc. He says, I'll think about it.
He comes back in today, about a week later, with a Magnet purchased online. He wants to transfer his picture and ringtones. I decide to be nice and try. Magnet doesn't do BT file transfer. Sorry buddy. I set up his head set and tell him he'll have to re-download or have someone insert their sim and MMS them.
He asks about set up and I tell him to call the 888 number in the instructions. He asks again about the pics and ringtones. I tell him how to go about it. He asks if that's something I can do. I lie and say I'm limited on the number of text messages I get...
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He comes back in today, about a week later, with a Magnet purchased online. He wants to transfer his picture and ringtones. I decide to be nice and try. Magnet doesn't do BT file transfer. Sorry buddy. I set up his head set and tell him he'll have to re-download or have someone insert their sim and MMS them.
He asks about set up and I tell him to call the 888 number in the instructions. He asks again about the pics and ringtones. I tell him how to go about it. He asks if that's something I can do. I lie and say I'm limited on the number of text messages I get...
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(continues)
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I love this paticular type of customer one who has you jump through all the hoops knowing darn well that you work on comission and then stabs you in the back and orders it online. You helped him farther than I would have. Also I love the ones who have unlocked exclusive phones (BB Storm) and try to bring it to AT&T.
The joke is on him for buying a magnet.
The joke is on him for buying a magnet.
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That's just it, I think a lot of people believe we're hourly and simply here to service their every little request.
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Yup, you did way more than I would have. But hey thats good service, kudos. You learned the Magnet didnt BT OBEX either so it was good for you.
If I recognize someone talked to me and bought the phone online, I immediately turn into an idiot and will even contradict what I said before (I know its wrong but I don't work on good feelings, I work for money via commission), sometimes I tell them the phone is junk, usually its because it is. They went with the FREE POS and now its their problem. I would have tried the cheap phone giving them massive warnings and reminding them by writing it down that if it sucks then let me exchange it for what they NEED within 30 days.
Buy it online then figure all that out yourself! You got what you paid...
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If I recognize someone talked to me and bought the phone online, I immediately turn into an idiot and will even contradict what I said before (I know its wrong but I don't work on good feelings, I work for money via commission), sometimes I tell them the phone is junk, usually its because it is. They went with the FREE POS and now its their problem. I would have tried the cheap phone giving them massive warnings and reminding them by writing it down that if it sucks then let me exchange it for what they NEED within 30 days.
Buy it online then figure all that out yourself! You got what you paid...
(continues)
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