Shop Talk
The world does not revolve around you....
So, guy and girl come in. Claim they have always had insurance on their account, but when they upgraded, the rep didn't put the insurance on the new phone. Well, as you know, with upgrades, at least with us, nothing really changes on the accout. Whatever you have eature wise will just roll over. There is no need to re-add any features in cluding insurance.
Well, this lady had her phone stolen yesterday, and called to repot it stolen, and was told that there was no insurance on the ac...
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There was no reason for them to be in the store like that, for that long. Your manager should have insisted they leave.