Shop Talk
Have you ever???
I had a lady who came in and I cringed from the time she wanted the BB Storm. Knew it wasn't going to go well from that point on. And I was right. She wouldn't take anything but the Storm, one for her and her hubby no less. Now we see her every 2 days or so. And not because there's an actual problem with the device, just that there's something wrong with her! I made good money from the sale, because I was able to sell her 4 accessories for each device (at full price no less), plus her high end plan and data.... But at this point I'd give it all back if she could just POOF and Disappear!
Have you ever looked a customer in the eye before the sales process and just said "No, I'm not selling ...
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I will highly recommend that they look at a different phone, usually do so by Q&A process that I use to show them that the phones I believe they can handle are a better fit for them.
But at the same time, I believe anyone, no matter how dumb, can work a blackberry. They are no more complicated than a Razr, IMHO. Yes, more settings they can mess up if they decide to mess around with every single different menu, but it is super easy to fix one... Service Books, if that doesn't work, every single option that can be changed has a reset to default option as well.
She FLIPPED! "This is ridiculous! In NY the customer service is so much better! I'm 70 years old I can't do that! They do it for me!"
associate: "Sorry ma'am it's our company policy we can not download anything that will charge your account."
cust: "Well why the h*ll not!?" ...she starts ranting and raiving once more.
meanwhile my associate is just staring at our manager like 'Will you do something about this crazy lady?!'
she yells at him to stop staring at me (i'm trying not to laugh) and he tells her he w...
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quite a few people came back with issues that they didnt/wouldnt power on.....
yes you guessed it they never put the batt in...
😈