Shop Talk
Rudest thing I have ever said to a customer...
So a customer requested a supervisor and the call came to me in sup queue. The agent's name was Jeremy (my name as well).
Me: Hi ma'am, thanks for holding. My name is Jeremy, I am a supervisor here at Sprint.
Cust: (angrily) The agent I was just speaking with was named Jeremy!
Me: Right, but sometimes two different people have the same name....
maybe it's not as bad as it sounds, but it seemed really rude to me, lol
Me: Hi ma'am, thanks for holding. My name is Jeremy, I am a supervisor here at Sprint.
Cust: (angrily) The agent I was just speaking with was named Jeremy!
Me: Right, but sometimes two different people have the same name....
maybe it's not as bad as it sounds, but it seemed really rude to me, lol
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If that's the rudest thing you've ever said then you qualify for the golden halo angel of customer service award.
😛
j/k, but only a little.
Was still amusing. 🙂
😛
j/k, but only a little.
Was still amusing. 🙂
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rudest thing i have ever said to a customer.
"make sure to sweep up those crumbs before you leave, being your maid is not part of my job"
she was a heffer of a female was leaning on my counter while barely sitting in a stool that should not have supported her weight wheezing like she was about to keel over and die any second and stuffing giant fist fulls of greasey potateo chips in her mouth, i know my disgust for her smell, and table manners was showing and the tone in my voice was more than enough to make her leave, bet shes one of those fat people that goes to mcdonalds orders the 3 value meals and a diet coke to balance it out.
"make sure to sweep up those crumbs before you leave, being your maid is not part of my job"
she was a heffer of a female was leaning on my counter while barely sitting in a stool that should not have supported her weight wheezing like she was about to keel over and die any second and stuffing giant fist fulls of greasey potateo chips in her mouth, i know my disgust for her smell, and table manners was showing and the tone in my voice was more than enough to make her leave, bet shes one of those fat people that goes to mcdonalds orders the 3 value meals and a diet coke to balance it out.
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Also, she orders the 6-piece chicken nuggets, but tells the cashier to throw two of them away.
And a JUNIOR Western Bacon Chee! A JUNIOR Western Bacon Chee! She's trying to watch her figure.
And a JUNIOR Western Bacon Chee! A JUNIOR Western Bacon Chee! She's trying to watch her figure.
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I worked for an indirect company when I was 18.. so about five years ago. A customer wanted to bring back their phone way past the return period (and indirect dealers are pretty strict on those). My manager refused to return the phone, so that woman got pissed off and told him he was just another shiny shoe salesman. So, my manager actually took his shoe off and showed it to her, pointing out that it was not shiny. I laughed and the woman said "what are you laughing at you little bitch?" I don't filter my reactions very easily so I just said "You're the bitch." It was funny... she looked at me and told me she was going to have me fired... I worked there for 2 1/2 more years. 🙂 ha ha..
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once i said, customer "i work here for more than a year and i know what I'm saying, and no the line will not going to be canceled today day cycle), customer hung up, and quality gave me a big "0" :/
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Well, if you talk nearly as bad as you type, I would have hung up on you, too.
"once i said, customer "i work here for more than a year"
"the line will not going to be canceled today day cycle"
What the hell do those mean?
I mean, you're not missing letters of punctuation, but you're missing complete freakin' words!!
"once i said, customer "i work here for more than a year"
"the line will not going to be canceled today day cycle"
What the hell do those mean?
I mean, you're not missing letters of punctuation, but you're missing complete freakin' words!!
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You almost gave a fat man a heart attack. I was laughing so hard I spilt my 20oz soda all over my desk. Thanks!
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This woman wanted a sup simply because I wouldn't give her a one time courtesy credit for going over her minutes. She had the same plan for 2 years, never really going over before, but this month, went over 300 minutes at $0.40/min. I told her no. When she demanded a sup, I told her it would be 10-15 minutes for a sup as we are told to say.
She then wants to cancel.
M- me
DB- you know who
DB- I want to cancel then.
M- Ok maam, You have 3 lines, all still under con
DB- No kidding. transfer me to cancel.
M- I will maam, but I do need to inform you..
DB- I don't care, transfer me
M- you have all under contracts, with an ETF of $2...
DB- CANCELLATION CANCELLATION CANCELLATION! (all the while , pounding her fist on ...
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She then wants to cancel.
M- me
DB- you know who
DB- I want to cancel then.
M- Ok maam, You have 3 lines, all still under con
DB- No kidding. transfer me to cancel.
M- I will maam, but I do need to inform you..
DB- I don't care, transfer me
M- you have all under contracts, with an ETF of $2...
DB- CANCELLATION CANCELLATION CANCELLATION! (all the while , pounding her fist on ...
(continues)
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custservguru said:
DB- CANCELLATION CANCELLATION CANCELLATION CANCELLATION!!!!!(still pounding)
M- fine, maam I will transfer you ok. no need to act like a 2 year old! good lord. have a nice day and Thank you ever so much for leaving Sprint!
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OH MAN...i can seriously just hear the cust doing that! I just want to know what is sooo wrong in their lives that they have to be pricks to us!? Seriously?
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i once told a custy to kiss my fat ars
but he called me fat boy so he deserved it
but he called me fat boy so he deserved it
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Probably not that rude, but here's mine...
Cust - I have a broken phone, it's a piece of s$%#, what do I gotta do?
Me - Well, if you have the phone with you, I can take a look...
C - I don't got it with me, I left that s$%# at home.
M - What problems are you having with it?
C *picks up one of my display phones* - The screen's busted, some a'the buttons don't work no more *at this point he slams my display phone on the table* and it's just a piece of s$%#!
M - If you treat your phone the same way you just treated mine, I'm not at all surprised that it's broken. I'll give you the number for customer service, and then you can walk away from my kiosk.
C - 😳
Cust - I have a broken phone, it's a piece of s$%#, what do I gotta do?
Me - Well, if you have the phone with you, I can take a look...
C - I don't got it with me, I left that s$%# at home.
M - What problems are you having with it?
C *picks up one of my display phones* - The screen's busted, some a'the buttons don't work no more *at this point he slams my display phone on the table* and it's just a piece of s$%#!
M - If you treat your phone the same way you just treated mine, I'm not at all surprised that it's broken. I'll give you the number for customer service, and then you can walk away from my kiosk.
C - 😳
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Customer: "Man, I wish there wasnt a @#!$%^ deductible for my insurance!!!"
Me: "ya, that would be nice, it wouldbe nice if my car insurance didnt have one either..."
Me: "ya, that would be nice, it wouldbe nice if my car insurance didnt have one either..."
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depending on your tone that may or may not have been rude... infact it could be seen as "buildin rapport"
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this was in dsl tech support
c: my computer is slow ever since i got yours internets service and its your fault i want you to fix it and i want credit cuz you broke my computer
m: im sry sir. does the computer run slow all the time or only when you are on the internet?
c: all the damn time. ever since i got you guyss internet
m: well sir, the internet does not make your pc run slower. things you may have downloaded from the internet could do that tho
c: well its all your fault! i want a credit and i want to cancel and you better fix my computer
m: i cannot do that sir. i am here to help with internet connection issues not pc issues that werent caused by my service
c: but you did it
at this point its been going on for ...
(continues)
c: my computer is slow ever since i got yours internets service and its your fault i want you to fix it and i want credit cuz you broke my computer
m: im sry sir. does the computer run slow all the time or only when you are on the internet?
c: all the damn time. ever since i got you guyss internet
m: well sir, the internet does not make your pc run slower. things you may have downloaded from the internet could do that tho
c: well its all your fault! i want a credit and i want to cancel and you better fix my computer
m: i cannot do that sir. i am here to help with internet connection issues not pc issues that werent caused by my service
c: but you did it
at this point its been going on for ...
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THAT WAS YOU YOU SONNUVAB!TCH??!?!?!?!!!
I oughtta throttle you for that!!! 👀 😳 uhoh... busted....
I oughtta throttle you for that!!! 👀 😳 uhoh... busted....
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When i worked for the cable department I had a custy dispute some payperview charges. He demanded to know the titles so i read them all out to him in the store, when he ordered, when he watched them and their cost. I then told him if he wanted a lower bill then he should stop watching porn on cable. I was able to sell him some Internet at a good low introductory price.
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Haha, I don't think that's rude. He ordered them! If he demanded to know what it was...I think it's funny that you told him aloud! ha! I wish I coulda seen it!
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Customer, "I'm a stockholder and should get something for free from at&t!"
Me, "I'm no economist, but how well will your stock do if I give things away for free?...think about it."
Me, "I'm no economist, but how well will your stock do if I give things away for free?...think about it."
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I worked for Verizon Wireless:
C: I have been with Verizon Wireless for 30 years
Me: Wow really that really is a headscratcher being that Verizon Wireless was created in 2000
C: I have been with Verizon Wireless for 30 years
Me: Wow really that really is a headscratcher being that Verizon Wireless was created in 2000
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Verizon wireless has been around way longer than that. My friends dad has had the same number for about 20 years back in the car phone days.
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Just because someone has had the same number for 20 years doesn't mean they have the same Carrier, genius. Verizon Wireless was certainly founded in 2000. He may have had service with the other carriers until they were either bought out or merged later on.
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He has had verizon for 20 years i also had verison back in 1999 I know this because I wasnt 18 yet and my father signed my up for it. But thank you for ALL your wisdom.
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So even though Verizon Wireless has been around since 2000, your fathers wireless bills all say Verizon Wireless on them for the last 20 years? Impressive. It's nice to know that you had "verison' in 1999. Is that the same as having Verizon Wireless, the cell phone company that did not exist until the year 2000?
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Ok I hit a wrong key spelling verizon my fault I never said verizon wireless and also never said my father had it for 20 years way to pay attention. I guess thats what makes you divine.
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player1 said:
Verizon wireless has been around way longer than that. My friends dad has had the same number for about 20 years back in the car phone days.
Do you not read your own posts or something?
player1 said:
He has had verizon for 20 years i also had verison back in 1999 I know this because I wasnt 18 yet and my father signed my up for it. But thank you for ALL your wisdom.
Forgive me if I thought you were talking about Verizon Wireless considering the reply that you had to a post was about Verizon Wireless.
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I'm not sure if they have a forum for the direction this thread took...
😕
😕
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It was just under a different name then. It was AirTouch Cellular before 2000. before it was airtouch, it could have been any one of a number of regional cellular services back in the early days of bagphones and brick handsets
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No, all of airtouch's customers, accounts, assets and debts became VZW's. just like when sprint bought nextel. When I have customers say they've had the same sprint phone for ten years and they pull out a i1000, i know they signed up with nextel in 98 and became a sprint customer in '05.
same thing
same thing
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Kinda like yours seuguy,
I worked for Verizon Wireless:
C: I am a Verizon Wireless stock holder I demand a discount on my cellphone and bill.
Me: How are you a stock holder if Verizon Wireless is a privatly held/traded company?
Cust: Oh dont bull s#*t me, you're just a low level employee.
Me: Then I informed him of how I was investing my 401k and VAR's through fidelity.
Cust: (speachless)
I worked for Verizon Wireless:
C: I am a Verizon Wireless stock holder I demand a discount on my cellphone and bill.
Me: How are you a stock holder if Verizon Wireless is a privatly held/traded company?
Cust: Oh dont bull s#*t me, you're just a low level employee.
Me: Then I informed him of how I was investing my 401k and VAR's through fidelity.
Cust: (speachless)
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When I feel customers are talking down to me, I use choice vocabulary, you know, d'em big wordz, and at every opportunity exploit their ignorance. Sometimes I use witty rhetoric like "well we have free phones and good phones, which would you like to see?" We had a season where everyone seemed to be a "business man," and I was so tired of "I don't need text, email or internet, I'm a business man." I grabbed all of the business brochures that had "Business Solutions" written on them and contained pricing for email, internet and text. Everytime I heard those magical words, I whipped it out and explained how at&t handles 80% of all small businesses wireless needs (I don't know if that's accurate) and therefore at&t understands their needs and th...
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Customer-"THESE PRICES ARE REDICULOUS, WHY IS WAL-MART GIVING THESE PHONES AWAY FOR FREE?"
Me-"Because we have descent wages, health insurance... our company views its employees as a valuable asset... Buy it from Wal-Mart and when you have problems with your equipment, you can go back to Wal-Mart cause we are going to have no record of your transaction and for that reason will not be able to help you."
Me-"Because we have descent wages, health insurance... our company views its employees as a valuable asset... Buy it from Wal-Mart and when you have problems with your equipment, you can go back to Wal-Mart cause we are going to have no record of your transaction and for that reason will not be able to help you."
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Depends who you work for. If you are a direct sales agent and they have a problem with the phone, then yeah, you would need to assist them with whatever options they got available. Not sure who you work for. Walmart beats the **** out of anyones deals unfortunately. Contract is still a contract with respective carrier. 🙂
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Me-Thank you for holding Sr. This is Chris supervisor Other then the credit denial is there anything else on which i can assist you today? 😎
Cust- grrrrr. No. 😲
Me- Thank you for calling sprint customer service and have a wonderful day. 😛
Cust- You too have a pretty F"""ing day. 😡
Cust- grrrrr. No. 😲
Me- Thank you for calling sprint customer service and have a wonderful day. 😛
Cust- You too have a pretty F"""ing day. 😡
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Me: "Sorry we are out of stock but I can back order it and you'll have it in 2 days"
Customer: "But I just need one, I'm sure you have one. I NEED it now."
Me: " I don't have any, not even one"
Customer: "Come on, I know you have the phone"
Me: "no I don't and I can't magically pull one out of my butt either"
Customer: 🤣 🤣 "I would like to see you try"
Mind you I deal with this guy on a daily basis so I can talk to him like that knowing that he will take it more as a joke than anything.
Customer: "But I just need one, I'm sure you have one. I NEED it now."
Me: " I don't have any, not even one"
Customer: "Come on, I know you have the phone"
Me: "no I don't and I can't magically pull one out of my butt either"
Customer: 🤣 🤣 "I would like to see you try"
Mind you I deal with this guy on a daily basis so I can talk to him like that knowing that he will take it more as a joke than anything.
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Next time go ahead and pretend to pull one out of your butt. You'll probably make a sale! 🤣
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Me-unfortunately we do not carry accessories for phones we no longer carry, especially phones more than a year old."
Customer-"I WANT A CHARGER FOR THIS PHONE AND YOUR GOING TO GIVE ME ONE!"
Me-, "Sir, would you like a pizza?"
Customer-"EXCUSS ME!"
Me- "Would you like a pizza?"
Customer-"NO!"
Me-"Good, cause we don't have those either."
Customer-"I WANT A CHARGER FOR THIS PHONE AND YOUR GOING TO GIVE ME ONE!"
Me-, "Sir, would you like a pizza?"
Customer-"EXCUSS ME!"
Me- "Would you like a pizza?"
Customer-"NO!"
Me-"Good, cause we don't have those either."
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An old guy kept telling me that his son got a job with AT&T and threw it in my face every chance he got. He kept saying "My son got a job there and I'm going to switch blah blah blah". Eventually we got to the point about how he has a past due balance and he needs to pay before I can replace his phone. Needless to say his son's job was brought up in the conversation again and said that he was going to switch to which I replied that AT&T is going to expect him to pay his bill too.
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rudest thing i've said
"sir i've told you everything you need to do in order to get your bill down and if you fail to do it then it's on your conscience not mine."
or maybe it was
"I fail to see how we're a bad company if you are the one not paying the bill."
That's all i can remember right now...
"sir i've told you everything you need to do in order to get your bill down and if you fail to do it then it's on your conscience not mine."
or maybe it was
"I fail to see how we're a bad company if you are the one not paying the bill."
That's all i can remember right now...
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when I worked at a kiosk....
"sir, get the f*** out of here before I call security..." then he left. He thought maybe i wouldn't say anything after he was yelling at everyone coming up saying "don't buy their accesssories! They're crap!" Then i put down the hammer...
"sir, get the f*** out of here before I call security..." then he left. He thought maybe i wouldn't say anything after he was yelling at everyone coming up saying "don't buy their accesssories! They're crap!" Then i put down the hammer...
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i chased a guy outside and was going to beat his ass haha....what happened was..i was working at sam goody..and i was on break playing guitar...this dude came up to me and asked if some new ace combat game was out..and i was like "yeah man it just came out today..however i dont know how many copies we have left but she (then pointed at the cash register where one of my managers were) can tell you...there were only like 3 people in line..so seriously 40 seconds passed by and i remembered that we JUST sold out a lil earlier..so i was liek "sir!!! we actually sold out earlier...we will have some in tomorrow morning" well he stayed in line..her last customer before him had a huge return and exchange...so i wondered why the dude stayed in line b/...
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yeah it is really rad....have you played that blazing angels (i think tis blazing angels)
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Like woah d00d I'm totally sure that happened and like stuff wooooah man its like you totally didnt get pwned while being high and playing your kewl guitar youre so ****ing rad
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soulsharborax said:
wow your real awesome... / wrist homo
The conjunction of you and are is you're...not your.
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I think he was complimenting your "wrist homo". He thought it was awesome. What exactly is a wrist homo anyway? A small gay parrot that sits on your forearm? For the pirate that needs to accessorize?
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I will say that's awesome!! When i worked at a record store we got away with murder when it came to customer abuse.... but only when they deserved it 😈
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yeah..dude was a dick...and it was an awesome job...run around and listen to music all day...
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I had a customer on the phone yesterday that yelled at me for interrupting her while she was taking a breathe. She then proceeded to ask me if all people breathe?
I apoligized for interrupting her breatheing and stated that Yes all people do breathe and asked her to continue yelling at me.
I apoligized for interrupting her breatheing and stated that Yes all people do breathe and asked her to continue yelling at me.
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client service
me: gracias por llamar como le puedo ayudar?
cust: what? may i speak with someone in english?
me : no. you should hang up and call us back ..choose the number one for english next time please .. hahahaha 😈 😈
me: gracias por llamar como le puedo ayudar?
cust: what? may i speak with someone in english?
me : no. you should hang up and call us back ..choose the number one for english next time please .. hahahaha 😈 😈
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Wow, I didn't know it went the other way around. I figured customers had enough intelligence to know when they speak English, and not Spanish. I'm used to the Spanish customers getting to English care, as I figured most of them just press "0" to get to a rep and ask to be transfered over because they don't know there is a Spanish option.
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I don't want to be an American Idiot!!!
😁
But it kind of begs the question: If I'm dialing an American company with American based service from an American location, why do I have to press 1 for spanish and 2 for English? WTFH?!?!?!?!?!?!?!?
😁
But it kind of begs the question: If I'm dialing an American company with American based service from an American location, why do I have to press 1 for spanish and 2 for English? WTFH?!?!?!?!?!?!?!?
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I saw a shirt once that said "For English press 1. For Spanish, move to Mexico and press 2."
I thought it was great.
I thought it was great.
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When I was in Customer Care, we were told that if someone called in asking to be connected with the insurance company (to replace their phone) we had to pull up their account and make sure they had the insurance plan covering the phone. I received a call that went like this:
ME: Thank you for calling _____, Can I get your first and last name please?
Customer: Can you transfer me to make an insurance claim please!?
ME: Sure, First can I get you mobile phone number so I can make sure you have the insurance?
Customer: NO! JUST TRANSFER ME, THANKS BYE!!!
(At this point, the customer would not let me get a word in)
ME: Thanks for calling, hold one moment while I connect you.
Then I transfer...
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ME: Thank you for calling _____, Can I get your first and last name please?
Customer: Can you transfer me to make an insurance claim please!?
ME: Sure, First can I get you mobile phone number so I can make sure you have the insurance?
Customer: NO! JUST TRANSFER ME, THANKS BYE!!!
(At this point, the customer would not let me get a word in)
ME: Thanks for calling, hold one moment while I connect you.
Then I transfer...
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i had a customer tell me once that i was going to hell becasue i work for att, i told him at least ill have all my friends there... for some reason he got mad and hung up after that 😕
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It's pretty for a customer to upset me, but occasionally someone will push my buttons in just the right combination. Custy called me because he's cut off due to being over his acct spending limit, mostly due to adult chat services. I asked for a payment to get him under his limit, and he starts going off. He tells me what a big shot he is, how many trucks he owns, how he makes more money in a month than I do in a year, and how if we want to keep his frickin' sweet three line account I better turn his @#$% phones on right now. I put up with this for a while, and them place him on hold and check with my sup to make sure my line is open. I get back on and tell him
"Listen buddy, if you're as loaded as you say you are, why can't you just pay f...
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"Listen buddy, if you're as loaded as you say you are, why can't you just pay f...
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