Shop Talk
But I Want It Now!!
C: My Connection Card started malfunctioning a few weeks back. An agent with your Service and Repair Center said I could exchange it with another one, but that I would have to wait two weeks because it was on backorder.
M: I can understand your frustration with the wait time (Customer Cuts Me Off).
C: No, you don't understand! They called me earlier this morning to inform me the new card had arrived.
M: Umm..Ok. So what seems to be the problem?
C: I lost the old one while waiting the two weeks for the new card to arrive. Now your people are telling me I would have to pay the full retail price fo...
(continues)