Shop Talk
Customers that think we owe them something "free"
You know what irks me? This customer that just came in.
When a existing wireless customer comes into the store and is looking to upgrade. Well not that exactly. It is when they "DEMAND" a free phone because "I've been a customer for 10 years" blah blah.
When I tell them that we don't do free phones on upgrades but we can indeed give them a great price cut on a phone, they threaten to go to another wireless provider.
Alright. I could give two flying fingers if a customer switches wireless providers. Customers need to go to whatever wireless provider serves them with the best wireless network be it ANY of the companies.
That threat of "I'm going to switch to another carrier if I don't get a free phone" just doesn't go over well wit...
(continues)
When a existing wireless customer comes into the store and is looking to upgrade. Well not that exactly. It is when they "DEMAND" a free phone because "I've been a customer for 10 years" blah blah.
When I tell them that we don't do free phones on upgrades but we can indeed give them a great price cut on a phone, they threaten to go to another wireless provider.
Alright. I could give two flying fingers if a customer switches wireless providers. Customers need to go to whatever wireless provider serves them with the best wireless network be it ANY of the companies.
That threat of "I'm going to switch to another carrier if I don't get a free phone" just doesn't go over well wit...
(continues)
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Gdub...i feel ya...been getting yelled at all morning and even had a phone chucked in my direction...something another agent messed up and we have to deal with this evil b 👿 👿 cause they closed the location...and another guy wanting "compensation" for the days his battery was dead./...bad day to wanna tangle with tequila
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