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What you ya'll think of Sprint new cancellations?

OfAMightDivine

Jul 9, 2007, 9:15 AM
I have to admit that what Sprint is doing is very ballsy. It makes sense as a business though. The people they are cancelling AVERAGE 25+ calls to Care a month. Chances are these are people who are extremely difficult customers, and are clearly not proving to be financially worth keeping to a business. I'm just worried I'll have to deal with them if they switch to VZW πŸ‘€ Sprint should provide the other carriers with a list of names, so that we can just cancel their accounts with us, too. 😁
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kapwww

Jul 9, 2007, 9:34 AM
Here's the big question: Why are calling 25 times? Perhaps when they get a CSR from another country that they can't understand, they call in again. Also consider, if there is a legit billing problem and CSRs keep promising a solution that never comes, I can totally see calls coming in. Unfortunately, sometimes many calls are necessary to get it done right.

Now, being in the industry, I'm more likely to believe that most of these people are just complaining about nothing, so I guess looking at the bottom line financially, it makes sense. If they keep this stuff up, they may really damage what reputation they still have left.
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OfAMightDivine

Jul 9, 2007, 9:47 AM
I was thinking about that, about why they may be calling. I understand that there may be a legitimate concern as to why they're calling, and they may be recieving reps who are too new/lazy/far away to do the job right. But also, these people are averaging 25 calls per month, over a period of months. I think they all almost HAVE to be just difficult, whiny people.
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krickt

Jul 9, 2007, 11:07 AM
They probably aren't counting just call ins, only opened accounts, and 25 calls a month is almost one a day, that's excessive. I just can't believe that a company has got the kahones to pull this off!
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Guy Montag

Jul 9, 2007, 11:09 AM
That their uneducated arses are NOT always right!
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krickt

Jul 9, 2007, 11:15 AM
True, I just am in suspended belief mode at the moment. I still can't believe that they are tough enough to do this!
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d3ity

Jul 9, 2007, 12:49 PM
Ok, that said...

Sprint's decision to cancel thier customer's lines of service CANNOT be a good business decision. I've always said this job would be alot easier without the damn customers. But still, the whole reason I have a job is thanks to customers. Here in america, the customer is the most important part of any business. I don't know if that is true in socialist democracy like they have in Europe (without large large large government subsidies, we won't get into that), but without customers, I don't see how sprint can survive by telling thier customers basically to go to hell.
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Guy Montag

Jul 9, 2007, 12:51 PM
1000 out of six million or what ever they are at...
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krickt

Jul 9, 2007, 1:00 PM
I'll bet that the number is higher than that, but even by a power of 10, that is a small percentage. 25+ calls a month over a period of several months, sounds like neither customer or business is happy with the situation and that both would benefit from an absence from each other. We'll see what the fall out will be. They're just announcing the new policy, nobody's gotten a letter yet. This should be fun to watch.
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craptacularwireless

Jul 9, 2007, 3:00 PM
They've already sent letters out, starting on June 29. A customer has already posted the letter on her blog explaining what was happening with her.
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mallbound

Jul 9, 2007, 5:49 PM
They sent letters out on June 25th as per internal company communications. The letters affected 2/1000th of a percent of sprint customers. Not a big deal really.
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krickt

Jul 11, 2007, 11:38 AM
Well, I'm surprized we haven't seen one posted in here. I haven't had a custy come in with one yet, however, I did have a custy that tried to port over to sprint last fall come in ready to renew because Sprint was going to "be mean" to him if he called in more than "a few" times a month. I'm still laughing at that one. 25 calls a month is like calling in 5 out of every 6 days all month long. That's rediculous.
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craptacularwireless

Jul 9, 2007, 2:58 PM
It's cajones, for future reference. πŸ˜‰
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krickt

Jul 11, 2007, 11:34 AM
Thanks, I'll try to remember that.
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Wireless Buddy

Jul 9, 2007, 9:41 AM
OfAMightDivine said:
Sprint should provide the other carriers with a list of names, so that we can just cancel their accounts with us, too. 😁


But then they can't get any service...
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d3ity

Jul 9, 2007, 9:43 AM
They couldn't before... thats why they went with sprint... $150 deposit!
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OfAMightDivine

Jul 9, 2007, 9:43 AM
That's the idea.
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Wireless Buddy

Jul 9, 2007, 9:44 AM
But that's unrealistic.
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OfAMightDivine

Jul 9, 2007, 9:49 AM
So are what half the people we talk to on a daily basis want. Unrealistic things.
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Sprint_nextel82

Jul 9, 2007, 5:13 PM
AMEN to that. I have somebody who would like to get an i880 for free just cause the razor is free. Wow, I can match the razor offer but not that.
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vonzippy04

Jul 11, 2007, 12:36 PM
i like when customers want unrealistic things cuz then i get to argue 😈

The other day a customer came in and i tried my hardest to help him! he wanted a new battery for free but we're an authorized retailer so we dont sell batteries in store. so he started to get way mad so i told him i would go out and and buy him a $50 battery out of my pocket, and he said ok! so i laughed and said thats not even me being an employee that's just me being a good citizen! So i told him i would but i cant leaveπŸ™‚ then he said he knew the vice president of at&t and he was gonna report me for not giving him a battery! talk about an unruly customer!
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BigShowJB

Jul 13, 2007, 10:20 AM
if he knows the VP of AT&T, then what the hell is he doing arguing for a free battery at a kiosk that doesn't even sell batteries?
i think somebody's tellinga bit of a fib..
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Wireless Buddy

Jul 9, 2007, 9:49 AM
Any Sprint reps here who got people yelling because Sprint cancelled them?
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ralph_on_me

Jul 9, 2007, 10:02 AM
I'm sure everyone that's getting or got the letter will call in about it.

C: "I just got a letter saying you're going to cancel me because I call in too much!"

CS: "Yes Sir/Ma'am, you call us on average once every 1.2 days."

C: "That's just unacceptable! I've been with Sprint since they were Nextel! What are you going to do about this?"

CS: "I've been instructed to inform you to stop calling in. What part of, 'You call too much," did you not get from the letter we sent you? You call in so much we've already lost more on you than what not charging the ETF will lose us. Just. Stop. Calling."

C: "I'm switching carriers!!"

CS: "That's what we said to do in the letter. I can tell you're good at paying attention. I'm dis...
(continues)
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craptacularwireless

Jul 9, 2007, 3:02 PM
🀣 I guarantee someone's had this call already.
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jestcuzzgrl

Jul 10, 2007, 7:02 AM
🀣 that is kinda funny. They will want to sue. I'm sure that will be brought up.
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jestcuzzgrl

Jul 10, 2007, 7:10 AM
I wasn't laughing at the customer. Just at what you were saying. πŸ˜•
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Ray

Jul 9, 2007, 10:04 AM
I support Sprint's decision to sever the services of customers who are have become financial vampires so to speak on the compant. If Sprint has done all they can to satisfy a customer and the customer just can't be appeased no matter what they do for the customer, I honestly feel Sprint should cut the cord to the customer so one, the company doesn't lose any in the red with the customer than they probably already are by the time the letter is sent out and two, the customer can go find a wireless carrier that will meet their needs and wants. I'm not saying all the letters of service termination are justified, but I would like to thing a significant percentage of these letters deserved to be served.
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OfAMightDivine

Jul 9, 2007, 10:39 AM
Ray said:the customer can go find a wireless carrier that will meet their needs and wants.


I have a feeling most of these customers 'needs and wants' won't be met by any carriers.
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Gemini

Jul 9, 2007, 12:24 PM
Ray said:
If Sprint has done all they can to satisfy a customer



When has Sprint EVER done all they can to satusfy a customer?? 🀣
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Gemini

Jul 9, 2007, 12:30 PM
Wait, sorry, I forget that you spoon Sprint. 🀣
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nuckingfuts

Jul 9, 2007, 12:54 PM
🀣
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Sprint_nextel82

Jul 9, 2007, 5:16 PM
We try to do our best but some things are just plain impossible bro.

Although I can relate with what you say, some of us ain't really good at it. When I see them, I just wanna cry. πŸ˜‰
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Guy Montag

Jul 9, 2007, 10:48 AM
I'm told is about $35.00. So if they call 25 times a month that is an average cost of $875 a month. Being last years average profit off of a wireless line was around $15/month at best I can understand why they would cut them.
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OfAMightDivine

Jul 9, 2007, 10:58 AM
I don't think it's that high. More around $8.50 a call, based on our internal figures.

So we'll say average of 25 calls per month @ $8.50 to the carrier is around $212.50. Average monthly cost paid by the customer carrier wide is around $44 monthly.

We'll base it off a 2 yr contract.

Total paid by customer = $44 * 48 months = $2112.

25 calls monthly = $8.50 * 25 = $212.50 * 48 months = $10,200 * 1000 subscribers = $10,200,000 potentially spent by the company in a 2 yr basis, and they'd only recieve $44,000 of that back. That means in thory, the company would stand to lose $10,156,000 on 1000 customers who call in 25 times on average every month for a 2 yr contract length.
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katrina

Jul 9, 2007, 2:42 PM
$8.50 sounds reasonable for direct + indirect cost, if you assume the average call is 20 minutes and the care reps make $15/hr (both of those are just random reasonable guesses) and $0.01/min for the 800 number (its actually probably less)

you get:
drect cost = ( 20 * ( 15 / 60 ) ) + 0.20
which comes to $5.20 per call

however the more people currently on a call means more staff to handle the others and all of the others + the cost of benifits and other overhead could easily be $8 - $10 per call
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Lapdog

Jul 9, 2007, 2:49 PM
is $15 the average pay in Punjab or Bangalore?
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craptacularwireless

Jul 9, 2007, 3:04 PM
India, here I come!
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cingcing

Jul 9, 2007, 11:22 AM
What could you possibly call CS 25 times a month for?

We all know how crappy Sprints CS is. Could it be that they have to call 25 times just to resolve a problem?

Will there be an ETF? (I hope so)

How long will it be before one of them finds there way into my store?

Will Sprints CS get better now that they have 25,000 less calls per month?

All in all, I'm amused. I can't wait to see what kind (if any) of backlash there is.
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d3ity

Jul 9, 2007, 1:45 PM
1. The iPhone.
2. It's possible. It's also possible that it takes 25 calls for a simpleton to understand they can't get an iPhone.
3. Sadly no.
4. A few days after they get the letter. They won't pass your carrier's credit check anyway.
5. No

Well thats about it for your questions. Anyone else?
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Nikoletta

Jul 9, 2007, 4:11 PM
That made me laugh... a lot... my co-worker now thinks I'm a loon.

Not that he didn't anyways.
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BigShowJB

Jul 13, 2007, 10:24 AM
that's ok nik .. i don't even sit next to you and i know you're a loon....
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shorticusprime

Jul 11, 2007, 3:43 PM
Sprint has a little thing called "dropped call credits."

You can call in once a day and receive a $0.50 credit if they have a dropped call. You never actually speak to a rep but i'm sure the call itself costs money since it is an 800 number.

I actually know a guy that used to work for Radioshack that calls in every day.
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nuckingfuts

Jul 9, 2007, 11:45 AM
Regardless.... some lawyers will get rich fighting this on behalf of "victimized" customers!!!
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krickt

Jul 9, 2007, 11:46 AM
Some already have, I'm sure Sprint has their legal team all warmed up and ready!
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nuckingfuts

Jul 9, 2007, 11:47 AM
that will be a fun battle to watch!!!!!!!
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Eastern

Jul 9, 2007, 12:00 PM
I couldn't believe it when i read it. Umm anyone heard of customer service. I figure if they are calling in that much they aren't getting the service they deserve. Thats my 2 cents worth as i have done the CSR thing and its all about the service provided and the answers you can provide.
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chaurmane

Jul 9, 2007, 5:24 PM
I dont work directly for sprint, I work for a third party vender and I do take cust serv calls for sprint.

First off I wanna say this is prolly one of the funniest things I've ever heard. Sprint cancelling custs.

Second, I'm not trying to defend sprint, cuz I think their coverage sux and would never be a sprint cust, but I will defend the cust serv dept. Sprint is trying to get new centers opened up and hiring new and firing old reps that just arent getting the s**t done rite.

Third, the reason these ppl call in 25 times a month is cuz they want a credit for one phone call, or they want a credit for 1 txt message, or they want a credit for $2.00 for data charges for casual usage of web access. They b***h about directory ass...
(continues)
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foxiangel5

Jul 9, 2007, 3:10 PM
He was complaining that Sprint "p#ssed him off for the last time!" i didnt ask any questions but when i was trying to sell him, i could tell he was a cheap pain in the arse! wanted an mp3 player phone for sure, but wanted it for free. i showed him the buy on get one on the lg 8300. well apparently $50 for 2 phones is too much. i told him that if he wanted cheaper, it wont have an mp3 player. then we talkeda bout the plans, ok so far, until i mentioned the activation fees.... "what??!! you cant just waive that since im signing a 2 year contract with you??!" no sir, the fee in is BECAUSE you are activating a 2 yeaer contract with us. "Well, I Know you can waive it. whatever, i can a discount with my company too. so i want the mp3 pla...
(continues)
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nuckingfuts

Jul 9, 2007, 3:12 PM
I bet he turned you on!!!


🀣
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foxiangel5

Jul 9, 2007, 3:13 PM
oh so much! his man boobies excited me!!
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nuckingfuts

Jul 9, 2007, 3:16 PM
🀣 🀣
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lefteyeiu2006

Jul 9, 2007, 4:47 PM
foxiangel5 said:
oh so much! his man boobies excited me!!


*dies

Wheezes, revives, sits up.

*dies again...


🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 🀣 :...
(continues)
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DJ Parkay

Jul 9, 2007, 6:20 PM
Too bad you work for an indirect. With my carrier however the corporate stores don't waive anything or budge on prices at all. Only our indirects can do that.
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foxiangel5

Jul 10, 2007, 9:40 AM
haha only our customer service can do that....and i dont think they are supposed to
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ralph_on_me

Jul 10, 2007, 9:51 AM
In my market, indirects can waive activation fees for people purchasing a PDA. Corporate stores cannot. πŸ˜›
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DELL777

Jul 10, 2007, 10:11 AM
Does Anyone Here Know How Helio Pays Their Reps In A Corporate owned kiosk
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DELL777

Jul 10, 2007, 10:21 AM
Does Anyone Here Know How Helio Pays Their Reps In A Corporate owned kiosk
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DJ Parkay

Jul 9, 2007, 6:19 PM
Being a former custmoer I know with Spit's customer service it takes about 30 calls to solve one issue. I wish they had canned my a$$ then I wouldn't have had to pa my ETF. Once they complete this they will loose about 50% of their customers. I only know about 1 person who is happy with sprint but he has a basic phone and only uses it to make occasional calls. Everyone else is mad as hell at them, especially the Netflix I mean NextHell customers.
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dilligaff1

Jul 11, 2007, 12:22 AM
I got to say as I posted on an Alltel pooo thread today with koodos for Alltel (had for 7 years), I also have Sprint. Called today as my four year old Samsung A620 battery died. Wanted to BUY a Sammsung A-900. its now 86'd from production. CCA rep offered and is sending me a free new Sammy M510. Bad cust svc? We all have bad reps not bad svc per say. Why do you think Sprint cut yhe morons loose so we all get them now! Good move for Sprint bad for us. I just wish when they waived the ETF, the past due balance stayed to jack their credit check up so we could so NOOOOOOO. Buy a Cricket !!!!
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Be a Randall not a Dante

Jul 9, 2007, 7:55 PM
I work at a rival carrier, and every time I switch over a customer from Sprint (Which happens a lot) they always have horror stories about billing mistakes, horribile customer service, and poor reception. I never hear stories like this when I'm porting people from Verizon or T-Mobile. T-mobile customers usually tell me they love the prices and customer service, but the phone just doesn't work in this area, and Verizon customers usually are just whiny about the price of there monthly bills.

Anyways, as I was saying every single time I get a former Sprint customer, they have a story about how many times and in different ways that Sprint tried to screw them over. Heres the worst story I've heard so far, (keep in mind this came from a custome...
(continues)
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chaurmane

Jul 9, 2007, 9:36 PM
No, no etf's, and they are even dropping account balance to zero.
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krickt

Jul 11, 2007, 11:44 AM
Even if they are delinquent? That doesn't make sense, but then again, it is Sprint we're talking about.
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dilligaff1

Jul 11, 2007, 1:14 AM
I've had Issues w/Sprint to,been w/them 5 years. but since I'm in the biz I know how to treat reps right. As a CCA my self i get alot of BLAH BLAH I WANT FREE I WANT CREDIT BLAH BLAH BLAH as we all do. When I got my current Sammy (A-620 retail at time 499.00) they sent it for free.(as upgrade I didn't ask for that!)Point is all " Sprint CS s**ks AT&T who I Retired form and just went back to) s**ks T-Moe s**ks, Alltel (whom I've had for years and their th bomb) s**ks. C'mon It's the Idiot custys and the lazy reps that make it hard for us who Ef'n care about our GOOD custy's
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jestcuzzgrl

Jul 10, 2007, 7:38 AM
How about next they cancel the customers that call in and talk to the reps too long...
πŸ™„ I don't care what people say. I know I hate dealing with those customers but to cancel them? Why not just send them a letter saying they will no longer be receiving any kind of credit what so ever. Let them decide.
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satch of the moe

Jul 10, 2007, 8:14 AM
that or tell them they have to write in for service or do an online chat. It is nice to finally see a company support its reps like that thought. but just think 6.00 roughly for the inbound call the care reps pay rate for the time those customers are costing sprint more than they are worth. Oh yeah liked how you spelled just 😁
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jestcuzzgrl

Jul 10, 2007, 8:18 AM
You mean you just got that I spell just jest? Good Morning 😁
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satch of the moe

Jul 10, 2007, 8:20 AM
never really noticed if you do it all of the time. 🀣 Morning to you also. seems we are alone so far time for some skinny dipping.
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jestcuzzgrl

Jul 10, 2007, 8:23 AM
🀭 . You sure can sweet talk πŸ˜‰
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satch of the moe

Jul 10, 2007, 8:25 AM
cool ill hang out with my wang out.. ziiiipppp booooiiiiiinnnnnngggggg 😁
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jestcuzzgrl

Jul 10, 2007, 8:31 AM
🀣 see! smooth talker 🀣
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OfAMightDivine

Jul 10, 2007, 9:50 AM
😳 😳 😳 😳 😳 😳
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poweredup

Jul 10, 2007, 10:22 AM
yes but this is just rediculous
😳

i posted this in the sprint forum and dont feel like retyping it.

https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »
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jestcuzzgrl

Jul 10, 2007, 10:27 AM
It is crazy. I bet thats with other carriers too.. It happens though. People are like that. Something else can be done I'm sure.
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Lapdog

Jul 10, 2007, 10:13 AM
People are saying "Hey, it's only 1000 customers or so"...but look at all the NEGATIVE PR Sprint is getting.

Y'all keep saying its people whining over penny ante charges, but if it is IN FACT a billing error, anyonne has every right to have a correct bill. Yes, on many occasions it takes many calls to resolve the issue. If companies realized they could enpower the people at the call centers to really fix a $5 mischarge with a quick stroke, then it's a win-win, and my understanding is T-Mobile does this, that's why people love their CS. Look, as long as there are internal checks and balances, and as long as the rep has sufficient information to credit the $5, handle it. The companty wins, the customer wins...Sprint should learn a lesso...
(continues)
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ralph_on_me

Jul 10, 2007, 10:20 AM
I can promise it doesn't take a call every 1.2 days to fix a billing error.
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Lapdog

Jul 10, 2007, 10:26 AM
But isn't that one miniscule part of "thje cost of doing business?"

Or how about you call in at 8:15 AM, you are told someone will call you back at 9, no one calls you bcak, so you call in at 9:30, again promise of a call at 10, no return call...etc.

You see. There may actually be legimate reasons...
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jestcuzzgrl

Jul 10, 2007, 10:30 AM
Supposedly these are the customers that are calling in for other reasons.. To get credit right?
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Lapdog

Jul 10, 2007, 10:30 AM
besides, knowing this industry, I don't know how you can promise something like that.
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poweredup

Jul 10, 2007, 10:33 AM
why are they so angry? i mean if they werent getting what they needed (ie. very unhappy customer) then why not let them go. i mean hell sprint is waiving their ETF, AND giving them the LAST month totally free.



this was posted in the sprint forum but i learned to cut and paste. 😁
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Lapdog

Jul 10, 2007, 10:40 AM
Exactly my point...why are they so angry? IS someone overpromising and underdelivering? If there is enpowerment at the CS level, then I would bet that number would shrink.

Why not create a "Special Care Rep" where these calls are directed to via the IVR by their MTN?

If that rep cannot resolve the issue within 48 hours, or it cannot be resolved because of outlandish demands on the customers side, then give the customer 7 days to port out. Don't allow it to become 90 days worth of 3 calls a day.

The PR on thes 1000 customers is gonna be the story.

Look, we've read them already "Sprint cancels customers for calling Customer Service"...that's all the people see.

Sprint could have handled this MUCH better, that's all!
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chaurmane

Jul 10, 2007, 11:02 AM
The billing system is run by a computer, obviously, and like every other computer in the werld, it isnt a perfect system, and there are errors. I understand they get upset about billing errors and those are resolved on the first call, and if we (csr) cant resolve it, we get it to the person(ppl) that can, if we have to create a billing ticket for it, then the account is reviewed by a billing specialist and if it is an error on our part, the issue is resolved and the credit is givin, but if its just stupid ppl, not paying attention when they set up their account, they get charged legit charges and then b***h about how they didnt know, but they are just to stupid to realize that they are signing up for something and not understanding it.
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Lapdog

Jul 10, 2007, 11:04 AM
my point is only this: Wouldn't have Sprint been better off to discreetly handle these customers one by one rather than make a big stink about cancelling them.

It's all about the spin...
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poweredup

Jul 10, 2007, 11:05 AM
Lapdog said:
Exactly my point...why are they so angry? IS someone overpromising and underdelivering? If there is enpowerment at the CS level, then I would bet that number would shrink.


overpromising probably sometimes but as i wrote below these are the majority of the customers we are getting rid of.

Re: sprint on cnn and cnbs
by poweredup Today, 9:27 AM

i just read the report on our website, heres a quote from it and it is very interesting.

"On average, these customers had called Care 25 times a month -- that's 40 to 50 times more frequently than a typical customer -- over the past six to 12 months. Some of these customers called Care up to 300 times a month during...
(continues)
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chaurmane

Jul 10, 2007, 11:07 AM
Exactly my point!
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krickt

Jul 11, 2007, 11:47 AM
it works up to calling 5 out of every 6 days, for the entire month. If I didn't get a legitimate problem fixed after a week or two, I would have gotten a lawyer or some other kind of solution. Having months and months of calling every 5 out of 6 days can't be legitimate problems.
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yodude

Jul 10, 2007, 2:00 PM
I wish T Mobile would do this to me... I hate that company with a flaming passion. I NEVER should have gotten them. And I refuse to cough up $600 bucks to cancel my lines. Adn I also refuse to cough up an average of $200 a month just to pay for a 700 minute plan and unlimited text. F#@$ers... I call about 5 times a day because no one will help me. Their favorite line seems to be "Sorry, nothing I can do to help." I worked as a CSR retards!!! I would have gotten fired if I had said that to aNYONE!!!! UGH!!!!
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mallbound

Jul 11, 2007, 1:44 AM
lol if anything maybe they will get rid of Forsee... that I'll applaud.
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notafanofsprint

Jul 11, 2007, 3:55 AM
Well, to put it nicely, Sprint's customer service is horrible. I'm sure there are some good CSRs out there. But I'm a customer and 99% of the CSRs I speak with simply read prepared messages with no attempt to actually listen to and understand what the customer's concern is. Please bear in mind that I average a $150 bill per month for voice and data services. In the 4 years that I've been a customer, I have never once paid my bill late. I don't consider myself a difficult customer. But when a legitimate concern needs to be addressed, I will bring it to Sprint's attention.

To offer an example of what I’m talking about, I recently called to cancel my service with Sprint due to the unacceptable customer service. When I called I was placed on...
(continues)
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chocolateman85006

Jul 11, 2007, 8:04 AM
What company's customer service is that good, anyway?!
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KioskLife

Jul 11, 2007, 12:35 PM
Won't it become an easy way out for customers though? You want out of your contract without paying the ETF? You want the Iphone? Your phone is broken and you don't want to pay to replace it? just call every day for a month and that's it, you're out of your contract and you can port your number to another carrier...

Although at first it did sound like a good idea, it seems to me that in the very near it'll backfire on Sprint.
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chocolateman85006

Jul 13, 2007, 8:45 AM
It could destroy them. That, and no MMS on their Smartphones.
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notafanofsprint

Jul 12, 2007, 7:53 PM
Well, I just left Sprint and joined with Cingular. I had some trouble setting up my new phone (it's a PDA smartphone, which is something I'd never used before). So I called Cingular customer service and had an excellent experience. I never got the impression that they were reading prepared responses that had nothing to do with my problem (like Sprint does). I also talked to a very intelligent person that quickly helped with my lack of PDA understanding. Additionally, they answered my call after holding for less than a minute...which is much better than Sprint's 30 minute hold time. My luck may change with Cingular, who knows. But they already run circles around Sprint in my eyes.

I also checked in with Verizon's customer service when I wa...
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chocolateman85006

Jul 13, 2007, 8:48 AM
I'm w/ at&t also. I got tired of VZW's crippling, rude 611, crappy billing, and sales reps that didn't give a crap.
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nuckingfuts

Jul 13, 2007, 10:05 AM
Can we say Class-action? Some selaze ball lawyer somewhere will say its not fainr and file a massive bullsh!t lawsuit!!!
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krickt

Jul 13, 2007, 12:03 PM
I'll bet that Sprint has covered their bases. After all, they have thousands of lawyers on the payroll themselves, I'm sure, and will be ready for any BS that the general public can throw at them. This is why we memo accounts when people call in, so that our companies can have a written record of everything that happens. I'll bet Sprint is documented to the gills.
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albundysimpson

Jul 13, 2007, 2:07 PM
That still won't stop the sleazy ones, they will still get their upfront fees even though they know there is no chance.
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krickt

Jul 13, 2007, 2:24 PM
True, but that isn't Sprint's responsibility.
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nuckingfuts

Jul 13, 2007, 6:00 PM
krickt said:
True, but that isn't Sprint's responsibility.


it will be, trust me, lawyers love going after "evil" corporations.......
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T-Mob

Jul 20, 2007, 9:45 AM
I don't know about all of you guys but in our legal text we make people agree to MANDATORY ARBITRATION. When ever we get a supervisor call with some dude threating to sue us I remind him that he agreed to mandatory arbitration. When he asks what that means. I tell him it's simple, any issues will be settled by an arbiter not a judge.
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WhoDey

Jul 20, 2007, 4:29 PM
An Arbiter?!?!
Like in Halo!??!
Dude, that would be awesome.. a frikkin Elite doling out the cellular justice.
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selfishlyspoken

Jul 15, 2007, 5:52 PM
Geez...

When I have customers that want to get out of their contracts, I should just tell them to call CS as much as possible...

πŸ™‚
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