I am very happy that Verizon changed their upgrade policy, or at least allowed customers to upgrade earlier.
If you sign a 2 year agreement you would have to wait 22 months for the standard upgrade or NE2. Now you only have to wait 20 months. 22 months is too long to have a phone to get a good price. I hate people calling in and wanting the upgrade earlier than 22 months on a secondary line (as an outsourcer I can't do anything about that).
I hope Sprint is soon to follow (I want a new phone at a good price ALREADY)!
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EH? Where did you hear this info. I work for an agent and haven't seen anything come through. Also, the fact that they let you upgrade after 22 months means they're forgiving the last 2 months of the contract you signed. That's pretty nice as far as I'm concerned.
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That's cause it isn't public information to us lowly indirects yet. CS and COR are able to do it with sup approval only at this point. According to my account manager, we should be getting this ability in the near future
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OK...makes sense. I checked infocenter, the VZW site, etc and found nothing. I emailed my account manager but haven't heard back...
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Funny, Cingular lets you upgrade after 18 months.....
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Yeah and that policy is changing isn't it?
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Not that I am aware of, if anytning, high ARPU customers are getting better deals
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USCC does 18 months as well.
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Verizon wireless allows upgrade after twelve months on rate plans $59.99 or higher. As an indirect you CAN process it you just get paid less (but they don't go to corp and do it). All you have to do is run the app and call in to OP to get it approved. Its in Infocenter under policies - agent upgrade MP
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This must be an area spesific thing because we can't do it. I just looked in our policies in infocenter and there isn't anything about it.
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We can do that in Ohio. The phone calls take about 2 min and i average about 10 upgrades of this type a month.
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d3ityJun 14, 2007, 10:41 AM
I usually do one or two early upgrades a day. As long as they're willing to sign up for another 2 years and have had thier current hardware for a year we can do it. Our markets are PA/Philly, NY, and Western PA/Ohio
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Is this starting now? Or does it change for everybody?
I mean, i already have VZW, so does that mean my upgrade eligibility is now 2 months earlier? Or is that only after i get a new phone, it's 20 months from then?
Did that make sense?
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For everybody on a rate plan of $59.99 or higher. Has to be on that plan for more than 3 months. No past due, and have not had a new phone for at least 12 months
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vzwaaJun 14, 2007, 12:58 PM
actually it is rate plans 49.99 and higher for three months or longer
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