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Top message: frustration is setting in.... by 2Rails
Replying to: Re: frustration is setting in.... by tyrjohn
hah, i've found that if you calmly and rationally say "well sir/ma'am, thats your choice to leave cingular, but if you do, you'll be losing all those rollover minutes you have saved up, and look at all the other cingular advantages you will be losing..."
you sorta make it sound like "its your funeral if you switch"
Being a CSR is fun.
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