Shop Talk

Friday afternoon, 18:33, three minutes after I'm scheduled to leave. I had just finished activating new service for a customer and was tidying up their accounts, noting they had declined insurance and stuff like that when this guy who looked like a ticked off John Popper walks up to my desk. He has this huff and puff look about him that says he's gonna have his say and there isn't a thing I can do about it. He says, "If you knew the first thing about customer service you'd know the first priority is to wait on the customer in line, especially when there's a line to the door." I think we can all agree that the customer is NOT always right, and seeing as how this guy had rudely walked up to my desk, totally ignoring my closed sign, I thought I'd tell him straight. I said, "Actually, Sir, my first priority is to the customer I'm currently helping as I'm finishing up the account of the people who just left. Also, I was supposed to go home three minutes ago, but if you give me a minute to finish up here I would be glad to help you out." He said he didn't like my attitude and asked for my manager. I pointed her out and he went and talked to her. She basically put him in his place again and told him to get back in line.