Shop Talk
Stupid Questions
Mine is one I hear 20+ times a day:
"Why do I have to pay a deductible? I have insurance"
C = Customer
M = Me
C - Yeah im looking to upgrade my line and get the new black berry 8800. How much would it be?
M - $349.99 and you get a $50 m.i.r so $299.99
C - Yeah but whats MY price? Ive been with your company for nearly 6 years. What do I pay?
M - $350 + $50 Mail in Rebate $300 after all that
C - So, what your saying is I dont get a special deal for signing a 2 year? I get the same deal that any joe blow off the street would get if he signed a 2 year.
M - Sir, when you sign a 2 year, you get a $150 off the full retail price.
C - OH, so I would only pay $199.99 then my $50 mail in rebate?
M - No, the $350 price is after the $150 discount.
C - Ok, so whats my price?
M - (Slams hea...
(continues)
#2. me: We show you have an LC C2000
cust: Yea thats right thats the Motoroller razor right?
Me: I'm a managing partner in this store, how can I help you?
Custie: You mean there isn't a manager in this store?
Me: I'm one of the managing partners, one of the owners, how can I help you!
Custie: I wanna speak to the corporate offices.
Me: Here's the number.
Custie: Let me use your phone, mine doesn't work. (as the phone rings, we aren't supposed to tie up both lines on purpose, so guess what the answer is)
Me: I'm sorry, we don't have a public phone.
Custie: This is horrible customer ...
(continues)
Why do i have to pay my bill?
There is no way that my 17 years old girl
uses $200.00+ in Txt messaging and Internet
you are a liar !Get me your Supervisor! 👿
Cust - Why is my bill $50 higher than usual
Me - Well sir let me take a look at that for you. Oh well I see you called 411 about 28 times. So, $1.79 a pop that equals $50.12. Thats why your bill is higher than usual.
Cust - I didnt make those calls. I dont ever call 411.
Me - Ok sir I understand your frusteration, I have the times the calls were made if that would help you.
Cust - NO - I didnt make those calls and im not paying for them.
Me - Sir, these calls just dont pop up on bills, you have to call 411 in order for you to be charged for them. Did maybe someone have access to your phone and possibly made these calls.
Cust - No, the only person that has access to my phone is my t...
(continues)
Ex -
Pizza Hut 28806
Google will then send you a text with Names, Addresses, and Phone Numbers.
Its awesome because you only pay the text rate. So, .15 to send and .15 to receive each page. Usually you get about 1 - 3 pages