Shop Talk

just tell them that disney owns the company, and if you ask two more questions the fox and the hound will hunt them down and eat them.

people who like goofy..... 🤣

Correct me if I'm wrong... but I believe they're made for kids, have parental controls, and GPS tracking capabilities. The packages have spending controls (or minute controls, I don't remember) and kid friendly interfaces on the phones. Bet they also get a lot of business out of southern California where Disney is a huge name.

We are doing very well here in MA.......
they are family phones not kids lol


but yes they have GPS and min control..... we sell alot to people who want to track their spouses lol....

i had a lady come in a couple weeks ago wanting me to turn her tracking off because her husband turned on family locater so he could keep track of her cuz they haven't been getting along lately. she was very mad when i told her i couldn't turn it off because the account is his so he can do whatever he wants with those phones. she was actually pretty hot so i definately think she's cheating on him

Those two questions aren't dumb ones. If I hadn't worked in the wireless industry and known who are key MVNO players are, I probably would have been intrigued by the name Disney Mobile and inquired. I definitely would not have purchased from you based on your posted comment. The truly dumb questions are the ones never asked.

but you see they dont stop and ask those... they walk by and mokingly say that.....

And I think that people getting spastic and freaking out over it is a bit over the top too.

Yeah, so what, it's just an MVNO there are tens of them (not hundreds yet) in the US.

I love when you tell them this, and they still say they can go to (competitor) and get the same phones for free or significantly less.

Sorry mr. customer but with your contract on 5 phones, you'll have to pay a cool $1000 to cancel, and I promise you their pricing is almost exactly the same as we have here, so go ahead and waste money. Whatever.

Oh no, the answer at that point is "Have a nice day."

When somebody resorts to the threatening to cancel tactic I resort to the 'you're an idiot' mind set.

ya, once a customer says they plan to cancel, I just tell them that they need to call in to do that, and have a nice day! (but knowing the guy will be paying over 1k to just go to another company actually makes me feel a little better.)

I agree it is nice to know they're going to get the ETF, we won't waive that just so you can leave. My response to that is always "Alright, you'll need to talk to care, they can access you account to help you with that." The funniest part is when they spaz out and threaten to cancel because we don't have access to their account so we can't go in and change their existing package.

I have retention department's number programmed on my phone, I tell customers they can cancel in the store, i'll even help them dial the number to do it.

here's another one

c-"i bought this at wal-mart, i should be treated like any cingular customer, why did you help that customer and not me?"

m-"first off, your not a cing customer, your a wal-mart cust, the lady i helped was a customer of mine from a year ago, she comes in regularly so i can help her with her bill or any phone problem."

"if you want REAL customer service, someone who can back you up 110%, help you if you have ANY problem, you go to a store and a REAL rep. if you just care about phone price, and don't mind dealing with wal-mart reps who aren't trained by their local cingular HQ, don't make commision so aren't ganna work as hard, or if you want to waste your time finding someone in the electronics department, go to wa...
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c - wal mart has this phone for free.

m - yeah, but you're also not going to get any support for it.

c - what do you mean? i can just come back here and you can help me right?

m - no, that's like buying a computer at best buy and going to circuit city to have them help you set it up. If you want the phone and the support behind it, then buy it here. If you want to save $50 and figure everything out for yourself, go to wal mart.

I swear this guy comes back two days later asking to exchange it because he couldn't get his bluetooth headset to work with his non-bluetooth phone. I just laughed at him and told him that he had to pay extra to get his bluetooth activated but since wal mart set it up they'd have to do that.

He came ba...
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Or you can say "Sure, we can help you with it once it's set up, for a $50 service fee. When you purchase the phone from us you service fee is included in the cost of the phone."

Or, you're saving $50 there, but it's going to cost you more time than it's worth to get everything done right, so buy from me today and save yourself time.

I really think that, especially in places where your pay is strictly commission, you should have something like a "Preferred Customer" Club... customers who buy from you are automatically signed up for it and get such fabulous services as...

"Free Tech Support" (If your location offers support)

"Return and Exchange assistance"

"Customer Reward points... got for..." So for every dollar they spend at your location they get one point, then can exchange those points for free stuff like car chargers, cases, and the likes.

That's what my car dealership does, They charge more for things like oil changes and maintenance and such if you didn't buy the car from them but give pretty good prices if you did. That's why I take my car to them,...
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Yeah, but at least that one learned his lesson. I had four families do the same thing, they went to OKC to get the free phone promotion, then they came into my store during the January rush wanting me to change the phone numbers to local ones. Thankfully, the computer won't allow me to do that, and it won't allow Cust. Service to do that, and it won't allow the corporate store they went to in OKC to do it. That's the point of the promotion in a different market, that you have a number from that market. Two of the families went back and discontinued service and came back in and re activated with me, and paid for their phones, just like I told them to do in the first place. The other two families have been in my store whining about once a...
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🤣 I so wanted to say something to that effect.

I know, right? Sometimes I wonder why I keep doing this job, really...

🤣

"Do I have to sit and listen to the advertisements for your company while I wait on hold?"
🙄

Yeah... 'best' is subjective... I know what I like but you're probably going to want something like the RAZR... blech.

why do they ask this and ten seconds later buy the chitty free phone?

You just asked for the best, and your going to buy the worst because you don't want to spend money? pay an extra $50 and get something at least decent. (it may actually fall into your personal definition of "best")

by that logic, i should be able to not pay car insurance until i get into an accident.

I tell them that "I can do that, but it will cost you the same as if you bought a new phone because that's the only way i can put insurance on your account."