Shop Talk
I am so SICK of some these VZW Care reps
No offense to the ones that know their jobs, but if I get another rep callin in here trying to tell me what to do I am goin to cuss somebody out.
This cust wanted to have the ded billed her acct and I adv her that is not an option so the VZW rep on the line proceeded to argue with me as to if it was possible to do or not. I told that b!tch tells me we can do it I just don't want to. So I asked her to tell me how and where it can be done since she obviously knows more about my job than I do. Now mind u this convo is going on with the customer listening. Then she ends with "well I guess our idea of customer service is different" I could have reached thru the phone, I told her to check with her sup to explain to her VZW ded policy. Effing dum...
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This cust wanted to have the ded billed her acct and I adv her that is not an option so the VZW rep on the line proceeded to argue with me as to if it was possible to do or not. I told that b!tch tells me we can do it I just don't want to. So I asked her to tell me how and where it can be done since she obviously knows more about my job than I do. Now mind u this convo is going on with the customer listening. Then she ends with "well I guess our idea of customer service is different" I could have reached thru the phone, I told her to check with her sup to explain to her VZW ded policy. Effing dum...
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I'm sorry, honey. Go have a soda and talk a walk for your break. You'll feel better.
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I was advised by my VZW account rep that if we get their name, ID#, and call center, we can file a formal complaint on reps like that. She told me that they "fully support" us doing that and highly recommend it. I had a rep file a complaint about me the other day because I argued with her about something she just did not want to do and because I hung up on her. She went to the extent of calling my store back and asking my assistant for my information and then ended the call with a threat. I advised my account rep on the situation and she was going to watch for the claim to come to her and file a reciprocating complaint on her. 😈
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I agree; cause if c.c. tells ya one thing, then you go to the store and they're like "do what?!", then I'd be mad too. Verizon needs to work on that.
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Like when C.C. tells a customer that they can have unlimited broadband access for $59.99 a month WITHOUT a qualifying voice plan? 🙄
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Ya I hear ya on that I have the same problem here I am also a sales rep in store
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not sure what you have against verizon, but this same stuff happens at every other company. ive been with cingular/verizon/sprint. currently verizon and im happy with them. maybe you had a bad experience with them or you didnt get what you wanted but im more than happy with the phones and services
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I've had bad expetiences w/ Cingular< Amp'd and T-Mobile also. You're correct.
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I just don't like one rep saying, "yes you can"; while one says, "no you can". I hate that. Be honest with me; and if you're not sure, go find out.
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I have had many problems with Cingular and Sprint reps. T-Mobile has been pretty good. I've only had one major problem with them.
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