i just gave about $240 just now for overages, proation, and a late fee. and i've only been working here a week. when i was at a previous company i gave over $400 for a sales save to keep them from closing the accounts i set up because their daughters kept going over the minutes. i had a $1000 commission i had to protect. lol!!!
When you print out their call logs & show them that, yes, indeedy, you DID talk for 2000 minutes last month, it's priceless.
Alternately, it's the boyfriend & girlfriend share plans that go over, and when you print out the boyfriend's call log, there's a TON of phone calls to other cell phones that the girlfriend knew nothing about & immediately suspects the boyfriend is cheating... that always cracks me up, they get so pissed.