Shop Talk
Holy crap how do they manage to breathe?
He comes back while my co-worker is helping someone else, so I help him out. I pull everything up, offer him a $30 discount on a Pantech c300(almost a 50% discount), and go over the rate plans with him. He asks for the 900 minute plan with Media Works, coming up to $75. I go through everything with him, get to the feature selection page, and explain the extended nights option ($8.99 for nights being 7pm-7am). I clearly said how much it costs and he said he wanted it.
I get everything pr...
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$25 for changing your mind? Even if the guy is a dumbass, that's really horrible customer service.
This guy was being a huge douche the entire time and was being unreasonable and rude. When he had a problem with the $8.99 on the bill we offered to remove it immediately so he wouldn't have to pay for it. Instead he accused us of being deceptive and lying to him. It was BECAUSE of his behavior that we opted for the $25 restocking fee (which is what our posted refund policy sign says) rather than our usual 10-15%, which would've been far less than that.
Some of these people on here that actually work for the corporate side of these cell phone service companies do not understand or even KNOW that retailers can not resell a phone thats already been activated, even if it is returned the same day. (Well you can, but it is a LOT of red tape to jump through to get the commission from the companies).
And just for those who don't know. Most indirects charge $200 or more for cancelling service within 6 months. Most carriers will charge back the commission they paid out if a customer cancells. The carriers actually pay the indirects a commission of anywhere from $200 or more per activation.
The problem we run into here is that 40% of our customers actually never pay their bill which gets us a chargeback about four months after selling the phone. This is our way of saying thanks for trying to screw us, but have fun with this $200 charge on your credit card to make up for it.
And I don't know about a scam, but this guy was just stupid and expected us to pay the price for that. We're not ...
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