Shop Talk
Worst Customer Ever
Please note this happened on Saturday. I'm just now calm enough to talk about it.
I'm on the phone with cs working on another customers account. Just kind of keeping an ear tuned in to what is happening. long story short her phone was not taking a charge. After I am done I go over to help being the store manager. my co-worker tells me that one of the phones two charger ports has physical damage. Simple fix I offer to switch out her charger (doesn't charge the phone) with a new charger (does charge the phone) she goes nuts. demanding a new phone. Calls her husband and he started yelling at me at this point I am livid so I yell back at the husband over the phone. I yelled simply The phone is out of warranty yet I offered to switch you...
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I'm on the phone with cs working on another customers account. Just kind of keeping an ear tuned in to what is happening. long story short her phone was not taking a charge. After I am done I go over to help being the store manager. my co-worker tells me that one of the phones two charger ports has physical damage. Simple fix I offer to switch out her charger (doesn't charge the phone) with a new charger (does charge the phone) she goes nuts. demanding a new phone. Calls her husband and he started yelling at me at this point I am livid so I yell back at the husband over the phone. I yelled simply The phone is out of warranty yet I offered to switch you...
(continues)
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Keep breathing. I've been asked how I sleep at night, I've been told I'm bound straight for hell. I do more than required to keep my customers talking, even when they are nasty. Sounds like you do, too. Know that you did the right thing, and that they showed their butts, not you. It's okay. Just breathe.
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You should have offered her a cookie with her charger...I bet she would have been super happy then!
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To extend on the story the one and only reason I'm not in jail for A&B is the fact that I assume she was a woman
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What does her being fat have to do with her being an unreasonable customer?
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The fact that she's probably an ass to people because of her self-loathing.
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