Shop Talk
To all Sprint Customer Service Reps.....
I don't know why you guys keep hanging up on us today, but guess what?
We will keep calling back.
So KNOCK IT OFF! 👿
We will keep calling back.
So KNOCK IT OFF! 👿
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Same as above, but with:
Why do I get ten different answers from ten different people to the same question?
Why do I get ten different answers from ten different people to the same question?
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Don't call me up with questions of why a customer has a certain phone... When I didn't even sell it to them, and I don't even know the customer that you're talkin about!?
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I had that happen last week, too! And trying to tell me that I had to put them in a comparable loaner. I put my own customers in as close to comparable as I can, customer service refferals get kyo 414's. I got dozens of them and I don't care if they come back. I had to remind one cust serv. rep that I don't have to offer loaners at all if I don't want to. Then I asked her why she hadn't called the corporate store where the customer got his original phone, she hung up. Get that. I didn't ask to be harrassed, then SHE hung up.
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when i was a sprint cs rep i can honestly say that i never hung up on people
i always cold transfered to the spanish line
i always cold transfered to the spanish line
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B@5tard.
You must have got me once or twice a few years ago then.... 'cause I complained about that too.
You must have got me once or twice a few years ago then.... 'cause I complained about that too.
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I only have problems with females reps never males. I think it's my sexy phone voice. A couple of times me and the rep are talking thoughout the sale. I did have one hang up when I was questioning Sprint for taking 2 payments from my checking account ( my bill was 60, they took out 120 and claimed I had a 60 credit on my account. It was my own money!. I was transferred 5 times to numerous wrong departments repeating the same story over and over. The last rep. asked what was he suppose to do and then hung up. 😳 I sell phones for you! Don't you noticed my business account!
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