Shop Talk
Satisfaction
I am getting a massive amount of satisfaction telling people today "sorry, that promotion expired this morning (or on Sunday.)" I spent the last two weeks explaining to people that they promotions they were calling to ask about were going away very soon and nobody seemed to believe me... now they're gone and people are mad. One woman, my last call today, said "well my daughter called in yesterday and you people were so confusing she didn't know what you were talking about. If you check your records you will see that we did call in." I wanted to fall over laughing at her, explaining how the promotions are only good during that call and if she REALLY wanted them she should have bought them when they were on promotion.
It's a bit like a ...
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as bad as it sounds I love telling customers that they are wrong....and then proving it to see the look on their faces!!
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We were just running a Buy one get one for a decent camera phone, which normally goes for $150. Our promotion switched over to a much crappier, same priced camera phone yesterday. I had some people come back today that wanted to get the old BOGO phone, which I showed to them last week during the promotion, even though I told them that sale was ending on Monday.They are trying to persuade me to just ring in the one phone as the current BOGO phone. I told them that not only is that impossible, because the UPCs don't match, but then my inventory will be off and when they look into it, I'll get fired... and they are STILL trying to convince me that giving them $30 off is worth getting fired. LOL and while I was writing this, a woman came up that...
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