Shop Talk
"This card is Non-Refundable"
Just had a customer try to argue with me that they were entitled to a refund. *They* were the one who pointed this out to me, then told me that that was stupid and they deserved their money back.
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I'm going to need more details. Exactly, why should they receive a refund? What happened?
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They bought a prepaid service that specifically says "THIS CARD IS NON-REFUNDABLE" on it, and because they didn't use it, feel they should get their money back.
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On your prepaid cards, do they have to scratch off the numbers or is the code printed out on a reciept?
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No. But my system doesn't allow refunds at all. We can void a non-debit transaction within thirty minutes, but that's about it. That's why the cards say "THIS CARD IS NON-REFUNDABLE" on them. If you have any questions, please refer to the card.
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Ours say that too but if the customer didn't scratch the card and it's within a matter of an hour, I would refund it but my system allows me to do that.
If it's the next day or week, I wouldn't do it and if the card is scratched, well, the customer is sol. I don't care if they declare that they didn't actually use the code and they have me call customer service to verify the code wasn't actually used. No. For all I know, they could have scratched it, wrote down the code and then after I verify the code is actually valid and I refund money, they go to their car and immediately use the code.
There are a lot of shady, shady people out there.
If it's the next day or week, I wouldn't do it and if the card is scratched, well, the customer is sol. I don't care if they declare that they didn't actually use the code and they have me call customer service to verify the code wasn't actually used. No. For all I know, they could have scratched it, wrote down the code and then after I verify the code is actually valid and I refund money, they go to their car and immediately use the code.
There are a lot of shady, shady people out there.
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Good grief. It took me this long to make it back to your store. đ
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Them. Them. I meant them. I don't know what's wrong with me today on my typing. âšī¸
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Funny story here.. Christmas of '04, a customer comes into the store, says he wants "a $100 card". I ask him if he means one of our prepaid cards for $100, and he says yeah I guess that's it. Apparently it's going to be a gift for his son. So I, seeing a nice little 10% commission, happily sell him the prepaid card, and off he goes, humming his sappy Christmas carols.
A couple days later, same guy comes into my store, bearing in hand the same $100 prepaid card and his cute little receipt we gave him. He says to me "you sold me the wrong thing. I wanted a gift card that my son could use to buy Cingular stuff". I says to him, "sir, I specifically asked you if you wanted a prepaid card, and you said that's what you wanted. We dont se...
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A couple days later, same guy comes into my store, bearing in hand the same $100 prepaid card and his cute little receipt we gave him. He says to me "you sold me the wrong thing. I wanted a gift card that my son could use to buy Cingular stuff". I says to him, "sir, I specifically asked you if you wanted a prepaid card, and you said that's what you wanted. We dont se...
(continues)
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