Shop Talk
You expect me to know that!!??
Me: "We'll be shipping your phone out, and a signature is required upon delivery. What address would you like it sent to?"
Customer: "I won't be home. Can you send it to my job?"
Me: "Yes, we can. Where do you work."
Customer: "XYZ Company."
Me: "And the address there?"
Customer: "It's in XYZ Town. I don't know the street or nothing."
Me: "We do need that information to get the phone shipped out. Do you have a phone book nearby?"
Customer: "Why can't you just put the name of the business down? They'll find it."
Me: "Our shipper won't accept the package without a valid street address or ZIP code."
Customer: "Why do you guys make things so hard?"
Customer: "I won't be home. Can you send it to my job?"
Me: "Yes, we can. Where do you work."
Customer: "XYZ Company."
Me: "And the address there?"
Customer: "It's in XYZ Town. I don't know the street or nothing."
Me: "We do need that information to get the phone shipped out. Do you have a phone book nearby?"
Customer: "Why can't you just put the name of the business down? They'll find it."
Me: "Our shipper won't accept the package without a valid street address or ZIP code."
Customer: "Why do you guys make things so hard?"
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The sad thing is that it's not a one-time thing. There are lots of people who have the same problems with understanding how addresses work.
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I need a ZAP button my phone that sends a tazer bolt through the phoneline into their ear. I can handle ignorance because everyone is ignorant untill they are informed but when i try and remedy your ignorance and you complain about it that's what really gets me.
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Customer: "Why do you guys make things so hard?"
I had somebody ask me why we were making it so hard for him to add a line of service to his account because I couldn't ship to his PO Box, we need a physical address. He informed me that if it was lost it would be my fault (me personally because god knows I set company policy.) Actually that call degenerated from there when we got to the credit card thing and he got pissed because I couldn't bill his $200+ in hardware to his account. Finally he started yelling at me and asked for my supervisor...but hung up before I could get her... that's the 3rd time ever I've had them ask for my sup.
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Things must be the way they envision them. We're ruining their perception of reality, and their minds can't accept that.
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