Shop Talk
What I really wanted to say was "YOU ARE A LIAR!" But that wasn't an option
At first I was sympathetic, she said she'd been getting the run-around trying to place a new order. I believed that and I was pretty sure it was not because we were doing it on purpose, but the new ordering software has been behaving itself very badly of late and some orders HAVE been lost.
She didn't yell, she didn't raise her voice, she didn't swear, she was pretty calm if not polite. But we got around to where she had vented her frustration (a little bit) and was willing to re-process the order with me so that we could get the phone out to her. We got the right phone, we got the free shipping, the plan and when we got to the legal text that where the FUN started. 🙄
She didn't want to pay the activation fee. She wanted me ...
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She didn't yell, she didn't raise her voice, she didn't swear, she was pretty calm if not polite. But we got around to where she had vented her frustration (a little bit) and was willing to re-process the order with me so that we could get the phone out to her. We got the right phone, we got the free shipping, the plan and when we got to the legal text that where the FUN started. 🙄
She didn't want to pay the activation fee. She wanted me ...
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I know! That's what killed me, I almost fell out of my seat when she told me that she could get service with Cingular and not pay an activation fee. I wanted to ask her "In which universe?"
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We'll charge her $750 per line for a deposit with that kind of stuff on her credit too.
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i've seen cing get up to 2000 a line (for what they skipped out for the first time they had the service) of course they claimed they never had cingular before so we gave them the fraud dept number but never heard back from them 🙂
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lovingchaos1978 said:
Yes, we will charge her an activation fee.
If for some reason she lived in NC in Rowan, cabarrus or stanley counties then she would get the activation fee's waived for cingular. Thats what we do around here...
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no trust me they are not lucky, for those that live in those counties, they can only seek help in those counties. So if they go out of town and their phone screws up, they have to wait until they get back home...Sucks to be them and I hated selling in those areas since some family members got it for their kids who were going to college to find out they had to ship their phone to their parents everytime they has a problem.
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What makes me batty is just that I'm so darn trusting. I take people at their word until they prove me wrong and have gotten burned that way. I need to take OFF the rose colored glasses sometimes and be more cynical but that's hard because I want people to be basically good. It is highly entertaining though to have the proof that they are liars like that though, especially when they are being difficult.
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The only instance when I see an activation fee waived is if they are a business customer and its in the agreement between the company they work for and Cingular.
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I've honestly seen it waived once or twice for existing customers who is out of contract and is going to cancel their existing lines and can be talked into resigning and adding a line if it's waived. Otherwise, no way no how. There was a post previously ('10 things not to say in my cell phone store' or something like that) that made a valid point. Customers can't do the setup themselves, if they could there wouldn't be an activation fee but since they need me to walk them through the process, they need the people in Activations to actually set up the phone and they need the help getting the phone assembled (many do) they clearly can't activate themselves, hence the fee.
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i've see it waived numerous times by the save team. but hey, they damn near give away the company to save a customer these days.
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I generally don't get it escalated that far, but yes they do, you're right. Those are the few times I've seen it waived were by our Retentions department.
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Nikoletta said:
I bit my tongue and didn't point at that her account would probably end up going about three months before they charged her the $400 worth of ETFs on top of the 3 months worth of service that she hadn't paid for before sending it to a collections agency and I'd love to see her get service with ANYBODY with that on her record.
actually she could go to any company and it will not be on her record. I doubt she would wait three months to then get a phone. She will just go to cingular now and in three months it will then hit her credit report but by then, it will be too late.
But then again, Cingular, Alltel and Suncom have the strictest credit check. In my years of selling I have seen a c...
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Suncom is higher than Cingular on deposits? Dang, we must be slacking off...
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ralph_on_me said:
Suncom is higher than Cingular on deposits? Dang, we must be slacking off...
I will let you know this, suncom's credit is backwards and it is stupid. If a customer comes back with a 1000 dollar deposit with Alltel, they will get a 750 with cingular but with suncom they will get a 199 deposit or 350. Now if with Alltel they get a 500 dollar deposit they will get the same with cingular (alltel and cingular use the same credit check system) and with suncom they will come back with either a 199 or approved 0 deposit 10 lines...lol I am not lying 10 lines. Now if they come back with a 300 with Alltel, that is a 150 with cingular and a 750 with suncom...see how dumb their system is set up.
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😡 TOTALLY WRONGGG, SUNCOM'S CREDIT SYSTEM IS OK. THEIR CREDIT STARDARDS ARE PRETTY HIGH, IF WITH CINGULAR YOU'RE REQUIRED A $500 DEPOSIT, WITH SUNCOM YOU'LL BE REQUIRED A HIGHER DEPOSIT. IF PEOPLE ARE NOT HAPPY WITH REQUIRED DEPOSIT THEN THEY SHOULD HAVE A GOOD PERSONAL CREDIT HISTORY.. ..
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The trick with these people is to /antipwn their /pwn. Call Cingular with them ON THE LINE and as if they have an activation fee.
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I had a customer come in griping about $600 of overage..he ranted and yelled and swore, insisting that the were fraud and that he didn't know any of them. THe Solution? picked up the phone and started calling the numbers he said were fraud. the first one was his mom 🤣
the second answered the phone screaming at me for always calling her. threatened a restraining order. oops!!! lol
started to call one more number and he picked up the bill and walked out!!!!!!!!!!!!!
c-ya dumb ****!!!
the second answered the phone screaming at me for always calling her. threatened a restraining order. oops!!! lol
started to call one more number and he picked up the bill and walked out!!!!!!!!!!!!!
c-ya dumb ****!!!
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