Customer Service Dictionary
Discount applied to a whiny customer.
The discount percentage or number of discounts applied to a same customer is directly in proportion to the times the customer has called in to complain about the service/product.
i.e.: "Man, this is the 5th time a supervisor call on this case has resulted in a Customer B!tchcount."
Not to be confused with Customer Disscount.
Which is a minor discount applied to a customer just to get him to shut up. Usually less than 10%.