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Customer Service Dictionary


Jun 11, 2014, 3:38 PM
Customer B!tchcount.-

Discount applied to a whiny customer.

The discount percentage or number of discounts applied to a same customer is directly in proportion to the times the customer has called in to complain about the service/product.

i.e.: "Man, this is the 5th time a supervisor call on this case has resulted in a Customer B!tchcount."

Not to be confused with Customer Disscount.

Which is a minor discount applied to a customer just to get him to shut up. Usually less than 10%.
Doom Wolf

Jun 11, 2014, 3:41 PM
That's better!

The bad thing from providing b!tching customer's with discounts just because they b!tch around, will only make them b!tchier. They're like hunting dogs: if their method works one time, it will surely work a second time, or so they think.

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