I hate it when...
I hate that and you try to calm the customer down and they onle want a stupidvisor!
The way I see it it's your job to take the bulk of the calls and theirs (amongst other things) to take the escalated calls, that is what they are getting payed for.
I don't feel bad when I get requested to escalate a call, heck, let the dupervisors work their wage for a change.
I guess it's also a blessing that FCR isn't a priority in my campaign.
He ends up trying to get a floor walker instead, which takes longer since he's prob in another call when sup's free. That's what bothers me.
That, and that then term "slacker" only applies to agents, not sups.