I placed him on hold and expressed my concerns to a supv, supv said flat out refuse to send the phone to any address but the billing address. Custy flipped out and was insistant and went back and forth with me for about ten minutes, and I couldn't outright accuse him. I finally said:
"Sir I know you are a valued c...
I got that feature recently added to my credit file. Relief
But, it's still a line on his board, and it still counts towards my bonus.
Cust. got what they want, the actual account holder doesn't get effed.
What Duder did was spook the customer. I can see that being encouraged in some call centers. At ours, it's verboten.
Just doing what's expected of me. Our sales go through such a vast screening process after an order is placed, that it's actually considered our job to do no more than place information into the system that the customer grants us and assume they are being honest until theres a fraud alert after the credit application.
If it is billed via debit/credit then we can send it just about anywhere.
Good call though. Definately sounds like fraud to me.