Kinds of tele-reps
custy: That's awesome, he said I could get an early upgrade
me: PLZ TELL HIM TO NOTE IT ON YOUR ACCOUNT AND GET HIS REP ID
custy: Oh no, he says I don't need that done. All you have to do is call your support line and they will make the changes
me: .... *calls support line* *explains situation*
new rep: sorry, we can't do that
me: He was just talking to a customer service rep from his line and they said that it was no problem. Aren't there any notes? Aren't location codes logged when accounts are accessed.
new rep: sorry, theres nothing here on his account and nothing we can do. *click*