Ok. My last call of the day yesterday. Custy is PO'D. Has an outage, to be exact is a Network Vision Update. Wants a credit and a Supe.I knew I had to get him off my line so I transfered him to my TL's line which is right next to me to finish the call.
So I pull up the Network Grid. I'm in Tech. I look at the towers and hit MY mute.( Remember he's on the line next to me!) I just went WOW!!!
when I saw the Grid . I hear a voice say thats what they all say!!! I call my Supe over and proceed to say to her, WOW Look at this effin ish.Sh!t this effin guys whole effin grid is down !!! You ever effin seen this ish. WTF!!!
My Supe looks down at the phone I'm Really on, Not mine thats muted, and say, your not on mute ...(continues)