Shop Talk
Today
Scene: Customer has a prepaid phone that her daughter put in the toilet. She says it is a work phone and she will be fired if she does not get a replacement. Customer has no money to purchase a new prepaid phone.
Customer: "So there is nothing you can do to help?"
Me: "Mam, we have prepaid phones that you can purchase and your balance and number will transfer over."
Customer: "But I have no money! why did [other store] tell me that they would replace it??"
Me: "Mam, Im not sure but if they told you that then maybe you should go back to that store."
Customer: "But I have no gas in my car! Why cant you just GIVE me a phone??"
Me: "Mam, all of out phones have to be rang through our register system or they will come up as missi...
(continues)
Customer: "So there is nothing you can do to help?"
Me: "Mam, we have prepaid phones that you can purchase and your balance and number will transfer over."
Customer: "But I have no money! why did [other store] tell me that they would replace it??"
Me: "Mam, Im not sure but if they told you that then maybe you should go back to that store."
Customer: "But I have no gas in my car! Why cant you just GIVE me a phone??"
Me: "Mam, all of out phones have to be rang through our register system or they will come up as missi...
(continues)
...
Maam, i can definately give you a free phone. However you'll have to sign a new 2 year contract.
Let me get that set up for you
UT Starcom out the door.
Let me get that set up for you
UT Starcom out the door.
...
