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Has anyone ever accidentally cursed at or told a customer off?

Ohfrigginreally

Mar 12, 2012, 2:18 PM
a couple of weeks ago I accidentally slipped up and said to a customer " B%#@h you buggin', I said no" . I didnt even realize it until she came in today and wouldn't even look me in my face. One of my coworkers told me I kinda scared and shocked her with what I said. I didn't even realize I said it out loud Embarassed .

So what about you guys?
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The Phoenix

Mar 12, 2012, 2:20 PM
I than promptley hit release (call center), which in retro speck probably could have made it worse Embarassed
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Ohfrigginreally

Mar 12, 2012, 3:17 PM
Good to know I am not the only one, Thanks Phoenix. I felt a bit ashamed....just a lil bit.
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The Phoenix

Mar 13, 2012, 11:16 AM
its happened more than once, I have even had a call come in just as I slipped out a curse word, and promptly released that call as well.
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dilligaff1

Mar 13, 2012, 11:22 AM
One of my team mates had a irate custy on the phone and finally told him, " You know what, F*CK YOU PAL!!!! I DONT NEED THIS F**CKING JOB!!!! And Hung Up Laughing Downside, QA Was on LIVE Surprised
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The Phoenix

Mar 13, 2012, 11:27 AM
we had a guy tell a customer to "just shut the hell up and just listen for a few minutes" once, only got a step 3 for that (step 4 is termination)... he ended up cussing at someone else again though and was termed for it shortly afterwords.
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dilligaff1

Mar 13, 2012, 12:06 PM
STEPS!!!!! You work for West!!!
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The Phoenix

Mar 13, 2012, 12:17 PM
lol you too? where at?
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dilligaff1

Mar 13, 2012, 12:20 PM
Not any more but did almost 11 years in E.P. Tx.At Sprint now.
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fleurdemiel

Apr 17, 2012, 3:08 PM
is your west operation?

Lol. Steps. Le sigh. Glad I don't have any of those! Shocked
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dilligaff1

Apr 18, 2012, 1:56 PM
El Paso Tx. Was AT&T. Now at Sprint.
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guitarhero73

Apr 18, 2012, 3:47 PM
but the mute button and I are great friends for that kind of thing.
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Jellz

Mar 12, 2012, 3:18 PM
I curse out at my screen all the time.
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kissesssss

Apr 18, 2012, 4:02 PM
"do you always walk all over everybody? Have a nice day" then released the call. was sooo scared for a week that I was gonna get fired
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hobble

Apr 19, 2012, 4:06 PM
I once told a lady to cool her sh*t before I had her escorted from the store.
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Santi

Apr 26, 2012, 5:08 PM
who wanted to pay some on her past due balance. After finding out she had 2 bills now past due, she paid it all, then wanted a phone upgrade. She wanted to upgrade to a phone that had been free 3 weeks prior. When I explained that the phone pricing had changed, she got really upset because she just spent all of her money of her bill, and if she would have known that, she wouldn't have paid the bill. Hrm. Anyway, she steps outside the store and called someone, complaining. I can hear most everything, and I heard, "just paid the bitch right here at so-and-so and she won't give me that free phone." After complaining and bitching more, she comes back into the store. She says she would like to upgrade. I was offended at what she referred to me as...
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Ohfrigginreally

May 6, 2012, 12:26 PM
Surprised Surprised Surprised Surprised
Nicely handled
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jestcuzzgrl

May 16, 2012, 11:52 AM
He was in a hurry to put his screen protector on. I told him to let me do it. He started to peal it off and stick it to the counter. I grabbed it from him and was showing him how to put it on. I said "See all those scratches and ****-stuff I mean stuff"
Embarassed I stopped and looked at him and said "I am soooo sorry" He laughed and my co worker was bent down and stayed there because he was laughing so hard. Co worker said that kid probably thought I was like the coolest person. Laughing
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dilligaff1

Jun 20, 2012, 9:34 AM
Ok. My last call of the day yesterday. Custy is PO'D. Has an outage, to be exact is a Network Vision Update. Wants a credit and a Supe.I knew I had to get him off my line so I transfered him to my TL's line which is right next to me to finish the call. Cool So I pull up the Network Grid. I'm in Tech. I look at the towers and hit MY mute.( Remember he's on the line next to me!) Ijust went WOW!!! Surprised . I hear a voice say thats what they all say!!! I call my Supe over and proceed to say to her, WOW Look at this effin ish.Sh!t this effin guys whole effin grid is down Shocked !!! You ever effin seen this ish. WTF!!! Laughing Laughing Laughing My Supe looks down at the phone I'm Really on, Not mine thats muted, and say, your not on mute Surprised Shocked Surprised !!!! She's Mut...
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