how can you call to cs to solve a problem with your cellphone....not knowing your cellphone number.....not having your cellphone......and not wanting to give info about yourself! ****ing customers! good god!!
Or during an outage. Wait time could be over 15 minutes and they are still on the call when the Tech picks up. In store I see customer on a call for 30 minutes while waiting to be helped and they get off the phone and tell me their phone does not work.