I actually put in a customers notes
Remember that those notes may be open to subpoena in case of a lawsuit. If you do not want to explain what and why you said something in a note, phrase it professionally.
I couldn't help but laughing. It was epic!
Informed cust $150 deposit due to something on his credit report, cust asked for supv, supv (supv's name here) flat out refused. Repeated myself to cust. cust hung up. *facepalm*
covered my arse but threw supv under bus
A supervisor that does not follow proper procedure is doing no one any favors. I would have thrown that sup under the bus, too.
I knew one once that refused to take calls at time because it was almost time for a cig break. Needless to say, no longer employes there!