Shop Talk
Murderous rage.
What's the policy?
Come on, details, people, details. I'd like to know what's not true.
Come on, details, people, details. I'd like to know what's not true.
...
I don't even remember what the issue at hand was. But this type of situation occurs regularly.
Usually, it's as something as simple as explaining that this particular phone here requires a data package because it is a smartphone, and AT&T requires data on all its smartphones.
That's when the customer pipes in that they know somebody whose brother's ex-wife's uncle has an iPhone with no data package. And then proceeds to use that anecdotal evidence to claim that I'm wrong and ignorant of AT&T's policies.
Mkay, yes, Mr. Ignorant Customer, even though I've been doing this for four years, I have no clue what is and isn't true in the wireless industry. Yes, you, the ill-informed consumer, are correct.
Usually, it's as something as simple as explaining that this particular phone here requires a data package because it is a smartphone, and AT&T requires data on all its smartphones.
That's when the customer pipes in that they know somebody whose brother's ex-wife's uncle has an iPhone with no data package. And then proceeds to use that anecdotal evidence to claim that I'm wrong and ignorant of AT&T's policies.
Mkay, yes, Mr. Ignorant Customer, even though I've been doing this for four years, I have no clue what is and isn't true in the wireless industry. Yes, you, the ill-informed consumer, are correct.
...
