Shop Talk
Thanks a lot.
However when I hear the response "No thank youuuu" and then a click....(don't think I was supposed to hear that)
Thanks a lot customer care. Next time you can gather the information yourself.
We get calls from telesales anytime they have a self created issue and try and dump it on us. Not knocking telesales as some are great. But after being shot a few times we do get a little gun shy
I do not in the least bit doubt that you get the wonderful dump off calls a lot, a majority of them my own co-workers. In fact I could probably give you a list of names of people who do, and I'd like to follow that up with a punch to their face for it because they make this whole telesales department (at least the few of us who actually know what we're doing, and are good at it) look horrible and like we dont know jack. I've gone off on them a few times for doing it, however have recently given up. I figure they will lose their job eventually and be replaced by someone just as horrible so why bother. lol
However the conversation went more like this:
Me: Hi this is _____ from telesales...
(continues)
On a personal level I can not be that sort of rude to anyone needing help.
Sometimes the dept calling in has painted itself into a corner and due to (perhaps) lack of training do not know what to do. Time to assist or let them know where they can get assistance.
This job is a port in the storm sort of job. Better to realize easier at times to help and not bite a persons head off.
So for what it is worth I hope that it gets better (like that will happen in the real world)...
(continues)