Shop Talk
To the CCare rep with the T&Cs memorized..
Do any of you know this woman?
Called in yesterday with a guest to see about a microcell. She had coverage at her home, new phone didn't pick it up, and it was bad enough to switch. She wasn't into paying $200 for a microcell so I was going to see if we could get one at no cost.
Me: Hi, my name is hombre07, I am an authorized retailer and I have custy on the line with me, she is having some service issues at home and we wanted to ask some questions about them.
Rude rep: AT&T does not guarantee coverage in your home area 100% of the time.
Me: Right, I know that, but we can still ask questions to see why it's like that and see if we can do anything about it. Maybe a warranty claim, or a SIM card, or a degraded tower, or a Microcel...
(continues)
Called in yesterday with a guest to see about a microcell. She had coverage at her home, new phone didn't pick it up, and it was bad enough to switch. She wasn't into paying $200 for a microcell so I was going to see if we could get one at no cost.
Me: Hi, my name is hombre07, I am an authorized retailer and I have custy on the line with me, she is having some service issues at home and we wanted to ask some questions about them.
Rude rep: AT&T does not guarantee coverage in your home area 100% of the time.
Me: Right, I know that, but we can still ask questions to see why it's like that and see if we can do anything about it. Maybe a warranty claim, or a SIM card, or a degraded tower, or a Microcel...
(continues)
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I thought the same, because we all have bad days. But I'd like to keep my job.
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And this is why I hope and pray to the flying spaghetti monster that every call really is recorded for traing and quality purposes.
You couldn't get any kind of CCID out of it? That blows, man.
You couldn't get any kind of CCID out of it? That blows, man.
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Nothing. Don't remember her name, and she never pulled or noted the account.
And I totally understand service isn't guaranteed. But what if it was a bad SIM? Or a bad phone? Or a tower that was down? Or a provision on the account?
It would be a perfect "don't do this" call. Can't script this kind of rude service.
And I totally understand service isn't guaranteed. But what if it was a bad SIM? Or a bad phone? Or a tower that was down? Or a provision on the account?
It would be a perfect "don't do this" call. Can't script this kind of rude service.
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