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Stupid co workers

soundwave

May 17, 2011, 7:50 PM
Late in the evening i recieve this call, im from Minnesota btw:

Me: Sc Wireless, this is mike.

Co: Hi is this the cell phone department?

Me: Yes it is what can i do for you?

Co: Hi this is Julie from your store in illinois, it says you have 5 white blackberry torches in?

Me: Nope.

Co: Hmm it says you have 5

Me: I do not, do you have a sku?

Co: 170 5874

Me: Yup thats for the black version which i have 5 of.

Co: No, the black and white ones have 2 different skus.

Me: I know, That is for the black version and i dont have any of the white ones, our store doesnt carry them.

Co: ok thank you.

Just to be sure, i checked the boxes themselves and that sku is for the black ones. And i still didnt have any white...
(continues)
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xZuchinix

May 17, 2011, 8:29 PM
Yes, alot of them. Beautiful rant by the way. My favorite is when a different department tells customers that my department can do something, quote rules verbatim to me and the customer, but however they're wrong because we no longer do such policy. Ahh... joyous times.
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