Shop Talk
New activations
Love it when I am having a terrible month.....
Only to have a lady and her 4 children come in to the store. She is interested in getting her son a brand new smartphone. I manage to bundle the smartphone, insurance, and an accessory bundle together.
Thinking my month may begin to get better we sit down to see if there will be a deposit for the account. (I'm sure you know how this ends)
I run the information and nothing comes back right away so I start to wonder whats up. Turns out she had a verizon account that she didnt pay for and is now in collections.
I tell her that there is nothing further in store I can do for her until this is resolved. She proceeds to tell me WHY the account is in collections (which is useless).
The...
(continues)
Only to have a lady and her 4 children come in to the store. She is interested in getting her son a brand new smartphone. I manage to bundle the smartphone, insurance, and an accessory bundle together.
Thinking my month may begin to get better we sit down to see if there will be a deposit for the account. (I'm sure you know how this ends)
I run the information and nothing comes back right away so I start to wonder whats up. Turns out she had a verizon account that she didnt pay for and is now in collections.
I tell her that there is nothing further in store I can do for her until this is resolved. She proceeds to tell me WHY the account is in collections (which is useless).
The...
(continues)
...
