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Other Warranty Depts

May 10, 2011, 3:33 PM

what is the general call flow for anyone not in att wsc?

more specifically, is there 20 mins of doing b/s troubleshooting only to end up with the cust saying "this is a waste of time I'm going to x-carrier"?

just curious

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tgc1980

May 11, 2011, 11:07 AM

I hated my time in WSC.

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xZuchinix

May 11, 2011, 11:30 AM

glad im not the only one. i do find that the fact that HTC doesnt cover "Acts of God" under their warranty hilarious though.

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tgc1980

May 11, 2011, 12:32 PM

Considering that they probably don't even believe in God... 😛

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tgc1980

May 11, 2011, 12:34 PM

I did over a year and a half doing at&t's WSC calls. I got cussed out more for the RAZR than any other phone. Did they evetr stop to think that the problem is with Motorola for making the P.O.S. in the first place, NOT at&t or anyone else that carried it?

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xZuchinix

May 11, 2011, 1:23 PM

hey now, you have to support the product that YOU personally designed, manufactored, marketed, and the warranty that YOU created.

the RAZR?!? thats forever ago

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tgc1980

May 11, 2011, 2:35 PM

I know. I still have nightmares over it.

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xZuchinix

May 11, 2011, 3:21 PM

were you around for the samscum impression?

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tgc1980