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I dont know when this happened,
but at some point the customer became the enemy. I used to be the biggest customer advocate. I believed them, stood up for them, and genuinely enjoyed talking to them, but now I do my job the way I do it so as not to get fird. I do it so if I get a bad survey I can dispute it. I ask questions before I transfer for the agent I am transferring to.
How did I get so jaded?
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You put up with their crap for too long
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