Shop Talk
I will not give you the yearly upgrade punk
A cust started the call rushing me to check his account saying he was "promised" he can upgrade every year. He upgraded his primary line month of May last year. He can't tell me the month or year he was told. He just want me to check the notes.
"Oh I can see Mr Customer you started this account 2008 and there is a long list of notes here about payment arrangements, suspensions and calls to retentions department. And you refuse to leave your grandfather plan which is 60 bucks for 3 lines? So why are you demanding to be a premier customer? So let me give you a run around because I hate you." 😈
"Oh I can see Mr Customer you started this account 2008 and there is a long list of notes here about payment arrangements, suspensions and calls to retentions department. And you refuse to leave your grandfather plan which is 60 bucks for 3 lines? So why are you demanding to be a premier customer? So let me give you a run around because I hate you." 😈
...
Oh mister customr it looks like you are eligible for a free top of the line phone plus a $150 credit to your account. I will need to transfer you to our telesales department please hold the line.
*cold transfer to spanish queue*
*cold transfer to spanish queue*
...
